Specialist - Product Complaints - QOP Novartis India

5.0 - 9.0 years

0 Lacs

hyderabad, telangana

On-site

Handle market complaints received from across the globe. You will be responsible for reviewing the investigation reports received from the Novartis sites and Contract Manufacturing Organizations. You will collaborate with external Supply organization, Novartis sites, Country pharma organizations for continuous improvement. As a Specialist - Product Complaints - QOP based in Hyderabad, your key responsibilities will include performing day-to-day activities of processing market complaints assigned as per the relevant SOPs, business matrix, and SLA timelines. You will assist in data collection and reporting of KPIs, participate in continuous improvement initiatives, manage ad-hoc projects, and proactively report all deviations through timely escalations. Your role will also involve implementing continuous process improvement projects to enhance quality & productivity, ensuring that the service dashboard, order management framework, and time sheet are always kept updated. You will receive training on relevant procedures before taking up any GxP activities and report deliverable status while continuously acquiring process knowledge. The essential requirements for this role include having 5-8 years of relevant experience in Quality Operations, a thorough understanding of Quality Management Systems, and the ability to review market complaints investigation reports. You should have a basic understanding of product manufacturing, Pharma products and lifecycle events, Trackwise, performance KPIs, MS Excel, and awareness of GXP. Strong communication skills are essential, with fluency in verbal and written English; knowledge of other languages is an added advantage. A graduate or post-graduate degree in Pharmacy would be a desirable requirement for this position. Novartis is committed to building an outstanding, inclusive work environment with diverse teams representative of the patients and communities served. If you are looking to be part of a mission to reimagine medicine and improve lives, consider joining Novartis. To learn more about the benefits and rewards offered at Novartis, please refer to the Novartis Life Handbook. If this role does not align with your current experience or career goals, you can stay connected and learn about other career opportunities within Novartis by joining the Novartis Network. Novartis values the contribution of its associates in driving the company towards becoming the most valued and trusted medicines company in the world.,

Posted 4 days ago

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B2B PCD Sales Executive Aecho Solutions

2.0 - 6.0 years

0 Lacs

punjab

On-site

We are looking for a PCD sales executive for our client in the Pharma Industry in Mohali. The ideal candidate should have a good understanding of pharma products and the PCD concept, along with excellent communication skills. Your key responsibilities will include: - Making outbound calls to prospective customers to generate leads. - Contacting existing customers to gather feedback and understand their requirements. - Promoting PCD and Third Party Products, explaining product features and benefits to customers. - Building rapport with customers, handling objections, and closing sales deals over the phone to meet targets. - Maintaining accurate records of customer interactions and sales activities. - Coordinating with other teams such as marketing and sales for smooth operations. - Providing excellent customer service and resolving complaints. This is a full-time position with a day shift and fixed schedule. Prior experience in PCD sales in the Pharma industry is required. Location: Mohali, Punjab Work Location: In person,

Posted 1 week ago

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