Specialist - Product Adoption

There’s another option. Freshworks. With a fresh vision for how the world works.

We’re seeking a dynamic Specialist in Product Adoption who excels at driving impactful customer engagements through webinars, tailored training sessions, and compelling content development. You will play a key role in accelerating product adoption and maximizing customer success.

Key Responsibilities:

• Content Development:

  Create high-quality, informative, and user-friendly webinar content, presentations, and educational resources tailored to customer segments and personas.

• Tailored Customer Onboarding:

  Provide customized onboarding experiences, offering strategic insights and best practices to ensure immediate and ongoing product value realization.

• Product Training & Enablement:

  Deliver clear, interactive product training sessions for IT administrators and end-users, ensuring comprehensive understanding and maximized adoption.

• Proactive Customer Support:

  Identify and address customer challenges proactively, collaborating cross-functionally to resolve issues swiftly and ensure seamless user experiences.

• Cross-team Collaboration:

  Work closely with Product, Customer Success, Sales, and Enablement teams to continuously refine adoption strategies, ensuring alignment and effectiveness.

Qualifications

• Prior experience with a background in Solution Engineering, Onboarding, or closely related functions are highly preferred.
• Strong communication and presentation skills, capable of conveying technical concepts clearly to diverse audiences.
• Technical proficiency, including:
  • ITIL certification or equivalent knowledge of IT service management.
  • Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls).
  • Familiarity with APIs and identity management systems like Active Directory.
• Excellent problem-solving abilities, with a proactive approach to identifying and mitigating customer challenges.

Skills Inventory

• Webinar & product training delivery
• Content development (presentations, resources)
• Tailored customer onboarding & enablement
• Strong communication & presentation skills
• ITIL / ITSM knowledge
• Networking fundamentals (TCP/IP, DNS, VPN, firewalls)
• APIs & identity management (e.g., Active Directory)
• Customer problem-solving & issue resolution
• Cross-functional collaboration
  

Additional Information

Fresh vision. Real impact. Come build it with us.