Specialist - Operational Excellence

Position Overview

Key Responsibilities

• Process Improvement & Optimization:
• Lead and manage Lean Six Sigma or other process improvement projects for CRO business.
• Identify opportunities for reducing cycle times, minimizing risks, and increasing operational efficiency.
• Work collaboratively with cross-functional teams to standardize processes and eliminate bottlenecks.
• Operational Performance Management:
• Establish performance metrics, KPIs, and dashboards to track operational efficiency and project delivery success.
• Conduct root cause analysis of inefficiencies or delays, and implement corrective action plans.
• Drive the implementation of continuous improvement methodologies and foster a culture of excellence within operational teams.
• Change Management:
• Serve as a change agent, promoting a culture of continuous improvement and operational excellence throughout the organization.
• Develop and implement strategies for effective change management to ensure smooth adoption of process improvements.
• Leadership & Stakeholder Management:
• Lead, mentor, and coach teams to foster a mindset of operational excellence.
• Collaborate with senior leadership to align operational excellence initiatives with business goals and strategies.
• Communicate process improvements, successes, and challenges to stakeholders at all levels.
  

Education & Experience

• B.Tech + MBA Operations or equivalent masters preferred.
• 8+ years of experience in an operational excellence or process improvement role, preferably within the CRO or pharmaceutical industry.
• Strong understanding of operational excellence methodologies and its implementation.
• Certified in Lean Six Sigma Black Belt and other relevant process improvement methodologies.
• Proven track record of leading process improvement projects with measurable outcomes.
• Highly skilled with numbers, calculations and data management.
• Excellent problem-solving, analytical, and critical thinking skills.
• Strong documentation, communication, and stakeholder management abilities.
• Proficiency in process improvement tools and data analysis softwares.
  

Key Competencies

• Driving operational excellence in fast moving business
• Dynamic, Agile and detail oriented mindset
• Data analytics
• Leadership and Team Development
• Client-Focused & Results-Oriented