Specialist

Requirements

Description and Requirements

• Ensure that the assigned targets are met in accordance with SLAs and Internal standards
• Ensure to maintain the accuracy and turnaround time or as per defined metric targets & Standards
• Share Report out or work progress with the required stakeholders
• Take the project (SOP) from its original concept through final implementation
• Ensuring completion of tasks agreed on daily or weekly or monthly basis
• Responsible for creating engaging and interactive eLearning content for process modules
• Collaborates with process SMEs/Specialists to develop course content
• Support Content Management, Training team and SME (Subject Matter Expert) in coordination of the project
• Interact with Business Partners (call/email) as required to discuss any findings/observations or for further Instructions or suggestions
• Should be able to create the storyboard & content outline
• Analyzes, updates, and refines existing online content
• Maintain project documentation and course folders
• Support the deployment of learning programs including uploading and updating courseware and curricular, training assignments, learner notification text and rules in LMS.
  

Experience:

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