Specialist - DevOps

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Senior DevOps Engineer - Global DevOps Engineering

Role Summary:

We're seeking an experienced and passionate DevOps Engineer to help transform our global contact centre technology. In this role, you will be at the forefront of implementing cloud capabilities and GenAI solutions across our operations in Canada, Asia, and the US.

As a key player in our innovation team, you'll have the opportunity to shape the future of customer experience and operational excellence. Your expertise will be instrumental in crafting scalable, resilient systems that leverage cutting-edge technologies to redefine how we serve our clients.

What you will do:

• Lead the implementation of DevOps practices and fully automated CI/CD pipelines
• Collaborate with cross-functional teams to improve software quality and release frequency
• Design and maintain automated build, test, and deployment processes
• Support and coach engineers on DevOps tools and practices aligned with Sun Life’s standards and policies
• Ensure security standards are integrated into all solutions
• Troubleshoot and resolve operational issues related to DevOps pipelines

• Review and analyze organizational needs and goals to determine future impacts to applications and systems
• Stay current with emerging technologies and their potential use at Sun Life

What you need to succeed:

• Bachelor’s degree in computer science or a relevant field
• 7+ years of progressive IT experience with full application development lifecycle
• Excellent communication skills, able to articulate complex technical concepts to both technical and non-technical stakeholders
• Strong analytical skills with a keen eye for detail and the ability to assess alternatives, risks, and benefits
• A passion for continuous improvement and innovation
• Strong DevOps background with a focus on security and automation
• Hands-on experience with:

• Build and orchestration tools (e.g., Jenkins, Maven, Gradle, JFrog Artifactory)
• Source code management tools (e.g. Bitbucket, Git, Azure DevOps Server)
• Automated deployment tools (e.g., Ansible, Chef)
• Containerization (Docker, Kubernetes)
• Cloud platforms and services (AWS preferred)
• Scripting languages (e.g., Python, Shell, Groovy)
• Infrastructure as Code tools (Ansible, Terraform)
• Security tools (e.g. SonarQube, JFrog Artifactory)
• Java, Lambda functions, and APIs

• Demonstrated ability to collect and interpret DevOps metrics to drive business and technical decisions
• Familiarity with AI/ML applications in cloud environments

Ideal Candidate will also have:

• Experience with Amazon, Adobe Experience Manager (AEM) or other Cloud/SaaS platforms
• Knowledge of financial and insurance industries

We know there are endless tools in the DevOps toolbox, and we don’t expect you to be an expert on everything. Instead, we value your enthusiasm for continuous learning and your willingness to explore new technologies. We're looking for someone who embraces the opportunity to experiment with various DevOps tools, adapt to emerging trends, and grow their skillset alongside our team.

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