Specialist - Decision Support

Job Description

Role Purpose Supporting our internal and external customers using our financial reporting and analysis tools along with delivering financial insight to support Hotel reporting. Key Accountabilities End to end support from a query being raised through to resolution which will involve working with various teams/issues and customers whilst providing timely communications to keep the customer updated. Advising customers of the correct processes for raising support and security queries and making process improvements where appropriate. Responsible for the resolution of support and security queries in a timely manner. Requesting security set up/amendments and termination of users to finance reporting systems whilst following a defined and governed request process including gaining approval from stakeholders. Build working relationships with system users within the global finance community Assist with project testing when required. Actively contributing to Global Hotel Reporting and Insights (GHR&I) deliverables by preparing reports and providing insights on key performance indicators. Identify process improvement opportunities and support the delivery of improvements in processes, systems, and procedures. Key Skills & Experiences Experience in customer support, preferably in a technical or financial role Effective verbal and written communication skills for the purpose of providing and explaining information to business partners, key stakeholders, and technical teams Knowledge of Management reporting tools (Essbase, SmartView and OAC or similar) is desired but not essential Experience of working in a process driven, governed environment with good attention to detail Experience working with cross-functional teams in multiple locations, driving system or cultural change, and challenging & communicating with business stakeholders Understanding of IHG’s global systems is desired but not essential Excellent Microsoft Excel knowledge At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG. Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love. We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate. We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. Show more Show less