Specialist - Customer Onboarding

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Are you a customer-centric problem-solver with a passion for technology? Freshworks is seeking a dedicated and detail-oriented Customer Onboarding Specialist to join our Professional Services team. In this pivotal role, you will be the trusted advisor for new customers, guiding them through a seamless and successful adoption of our products. You will be instrumental in ensuring our customers not only launch our solution effectively but are also set up for long-term success and value realization. This is an exciting opportunity to blend your communication, project management, and technical skills to make a direct impact on customer satisfaction and product adoption.

Key Responsibilities:

• Be the Customer's Champion:

• Execute with Excellence:

• Tailor the Solution:

• Drive Proactive Engagement:

• Document for Success:

• Innovate and Improve:

• Empower Through Education:

• Foster Seamless Collaboration:

• Ensure Smooth Transitions:

• Be a Product Leader:

• Stay Ahead of the Curve:

Qualifications

Qualifications & Experience:

• Educational Background:

• Industry Experience:

• Specific Experience:

• Industry Knowledge (Preferred):

Core Competencies:

• Customer Relationship Management:

• Project Management Fundamentals:

• Problem-Solving & Analytical Thinking:

• Exceptional Communication:

• Collaborative Team Player:

• Proactive & Results-Oriented:

Technical Skills:

• SaaS Onboarding:

• Technical Proficiency:

• Solution Design:

• Documentation:

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.