Spanish Language Expert

Responsibilities:

• Managing Spanish as well as English Language (voice and non- voice) support along with translations of documents.
• Providing assistance to the clients/employees over calls, emails, tickets and chat and any other line of communication. Track incoming employee queries and resolve them within the SLA.
• Ensure translated content conveys original meaning and tone.
• Follow communication “scripts” when handling different business scenarios.
• Performing transactions on client HRIS systems or any other platform.
• Following Quality processes thoroughly – checklists, Standards etc.
• Adhere to the process guidelines published and amended from time to time.
• Build sustainable relationships and engage with customers to enhance overall customer experience.
• Perform and document the root cause analysis to resolve escalated issues and implement appropriate action plans.
• Manage multiple projects and deadlines while maintaining high-quality work.
• Maintain confidentiality and protect the integrity of sensitive information.
• Extending support where language expertise is required for (across organization) basis the availability and alignment with manager.

Qualification & Skills:

• Verbal communication

  (Must know English & Spanish)

• Proficiency Level in Spanish-C1/B2

• University/college degree

• Calling Etiquettes
• Good Listening Skills
• Good comprehension skills
• Time-management skills
• Interpersonal skills
• Client Centric
• Customer service oriented
• Eye for details
• Professionalism
• Advanced MS Excel Skills

Location & Shift Availability

• Pune- Work from office (Monday to Friday).

Shift Availability

• 6:30 PM IST/7:30 PM IST

Expectations:

• Someone who has worked in a corporate environment and has worked in a similar role will be preferred.
• Professional qualification attained in the language domain/ Certification level should be “professional”
• Be a team player and contribute towards the deliverables of the entire project.
• Should be ready to work from the office and for stipulated hours.
• Should showcase professional behaviors; upholds company policies and guidelines.
• Capability to perform tasks autonomously and handle multiple responsibilities concurrently.
• Strong focus on precision and a dedication to delivering excellent work.