Solar Customer Quality Manager

Solar Customer Quality Manager:

He/She must be customer-focused quality assurance for solar panels, including handling customer feedback, conducting root cause analysis for issues, implementing corrective actions, and ensuring product and process consistency.

Key responsibilities

Core responsibilities

• Customer liaison:

   Act as the primary contact for customer quality concerns, bridging communication between customers, sales, and production.

• Quality assurance:

   Implement and maintain quality plans, ensuring compliance with customer requirements, company standards, and external regulations (e.g., ISO).

• Problem-solving:

   Lead and conduct root cause analysis for any customer-reported issues and implement effective corrective and preventive actions (CAPA).

• Process improvement:

   Drive continuous improvement initiatives to reduce product defects, rework, and rejections, leading to higher overall quality and customer satisfaction.

• Auditing:

   Conduct internal and external customer audits to verify compliance and identify areas for improvement.

• RMA management:

   Oversee the Return Material Authorization (RMA) process to ensure it is handled efficiently and consistently. 
• Demonstrated ability to lead cross-functional initiatives with a balance of technical expertise and leadership capability.
• Ability to interpret and understand regulatory requirements and customer requirements.
• Excellent communication skills, with the ability to present technical information clearly to both internal and external stakeholders.
• Proficient in statistical process control and analysis (SPC, Minitab, Excel).
• Strong understanding of statistical analysis and hypothesis testing.
• Proficient in PowerPoint.
• Effective time management and multitasking in a fast-paced environment.
• Excellent communication, conflict resolution, and leadership skills.
• Working knowledge of QMS (ISO 9001 or equivalent), FMEA, and CAPA.
• Ability to collaborate across functions (Engineering, Sales, Operations, IT).

Required skills and qualifications

• Technical background:

   A degree in a technical field like Electrical, Electronics or Mechanical Engineering is often required, as is experience in the solar or PV industry.

• Problem-solving:

   Strong analytical and problem-solving skills are essential for root cause analysis and implementing solutions.

• Communication:

   Excellent verbal and written communication skills are needed to effectively communicate technical information to customers and internal teams.

• Quality systems knowledge:

   Experience with quality management systems (QMS), such as ISO standards, is crucial.

• Analytical tools:

   Proficiency with statistical analysis and quality tools like SPC, Pareto charts, and Fishbone diagrams is often necessary.

• Organizational skills:

   Strong planning, organization, and time management skills to handle multiple priorities and deliver results under pressure. 
• 2+ years in Quality Assurance, CX, CEX, Customer Quality or Customer Experience roles in a solar EPC or manufacturing environment.
• Must be able to repair modules at site like JB replacing. (Removing the faulty JB and fix the good JB ) manually.
• Experience with inline inspection systems and methodologies.
• Strong public relations and customer-facing experience, particularly in managing quality concerns and building client trust.
• Quality Engineer Certification.
• Green Belt (or higher) Certification.
• Certified Lead Auditor experience required.
• Must be willing to travel throughout India (~>30-40% travel within India)
• 8-10 yrs Experience in solar/PV manufacturing preferred