Software Support Executive

You are invited to join a leading IT company based in Jodhpur as a Software Support Executive with a minimum of 2+ years of experience. Your role will involve providing exceptional customer support by addressing queries and issues related to computer hardware, networking, and software applications. To be successful in this position, you should have at least 1 year of prior experience in customer support and possess proficiency in various skills including basic computer hardware and networking knowledge, Microsoft Office applications (Word, Excel, PowerPoint), and remote access software such as TeamViewer, Ammyy, and Skype. Your responsibilities will include researching, diagnosing, and troubleshooting system issues, as well as escalating unresolved problems to the appropriate internal teams. You will guide clients through issue resolution via phone, email, or chat, demonstrating a positive and confident attitude throughout. Experience with bug tracking software like JIRA and the ability to prepare accurate reports will be beneficial for this role. Additionally, you should have a good understanding of computer systems, mobile devices, and other technology products. Your role will involve providing step-by-step technical assistance, collaborating with cross-functional teams to maintain software quality, and demonstrating strong analytical and problem-solving skills. A professional attitude, excellent communication skills, and a Bachelor's degree are necessary qualifications for this position. If you are a proactive individual with a passion for delivering exceptional customer support and possess the required skills and qualifications, we encourage you to apply for this exciting opportunity.,