Software Support Executive

Location - Bhopal

Experience -1 to 5 years

Education - B.E. / B.Tech /BCA/ MCA - Any Graduate / P.G - Any Diploma / Any Degree /

Any Specialisation

Salary - (As per the experience and Interview)

Tech Support for ERP: eR4u – www.er4u.in

We are looking for a Software Support Executive for an ongoing software service that ensures

the maintenance of a ready software solution. This service includes troubleshooting client

issues, resolving queries, handling client inbound and outbound calls.

Responsibilities

■ Conduct online training sessions for newly onboarded clients.

■ Answer to the customers' technical issues through incoming & outgoing calls.

■ Diagnose, troubleshoot, and identify solutions to resolve customer issues.

■ Follow standard procedures for the proper escalation of unresolved issues to the

appropriate internal teams.

■ Provide prompt and accurate feedback to customers.

■ Ensure proper recording and closure of all issues.

■ Prepare accurate and timely reports.

■ Document knowledge in the form of knowledge base tech notes and articles.

Requirement

■ Should have knowledge in the software industry & Call based Client support

■ High customer and service orientation

■ Proven working experience in technical support,

■ At best, practical help desk or customer support experience

Skill :

■ Strong problem-solving skills.

■ Excellent client-facing skills.

■ Excellent written and verbal communication skills

Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person