eR4u Technologies Pvt Ltd.

Location - Bhopal Experience -1 to 5 years Education - B.E. / B.Tech /BCA/ MCA - Any Graduate / P.G - Any Diploma / Any Degree / Any Specialisation Salary - (As per the experience and Interview) Tech Support for ERP: eR4u – www.er4u.in We are looking for a Software Support Executive for an ongoing software service that ensures the maintenance of a ready software solution. This service includes troubleshooting client issues, resolving queries, handling client inbound and outbound calls. Responsibilities ■ Conduct online training sessions for newly onboarded clients. ■ Answer to the customers' technical issues through incoming & outgoing calls. ■ Diagnose, troubleshoot, and identify solutions to resolve customer issues. ■ Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams. ■ Provide prompt and accurate feedback to customers. ■ Ensure proper recording and closure of all issues. ■ Prepare accurate and timely reports. ■ Document knowledge in the form of knowledge base tech notes and articles. Requirement ■ Should have knowledge in the software industry & Call based Client support ■ High customer and service orientation ■ Proven working experience in technical support, ■ At best, practical help desk or customer support experience Skill : ■ Strong problem-solving skills. ■ Excellent client-facing skills. ■ Excellent written and verbal communication skills Job Type: Full-time Pay: ₹10,000.00 - ₹20,000.00 per month Work Location: In person