Software Support Executive

As a Software Support & Implementation Executive, your primary responsibility will be to assist clients in the installation, configuration, and implementation of software solutions. You will also be providing post-implementation support to ensure smooth deployment, user adoption, and ongoing technical assistance. Your role is crucial in maintaining client satisfaction and system efficiency. Key Responsibilities: - Assist in software implementation, including installation, configuration, and testing at client sites or remotely. - Build strong client relationships by ensuring timely responses and proactive issue resolution. - Coordinate with development, testing, and product teams to escalate and resolve complex issues. - Ensure a smooth transition from project implementation to ongoing support. - Provide technical support by responding to queries via calls, emails, or ticketing systems. Qualifications Required: - Proficiency in English, Tamil, and Hindi. The company offers a dynamic and innovative work culture along with mentorship from experienced technical support professionals. You will have growth opportunities within the organization and real-time exposure to live projects.,