Software Support Engineer

You will be responsible for performing online and offline demos with clients for software products. Additionally, you will provide assistance and resolve customers" technical issues through incoming and outgoing calls. It will be your duty to research, diagnose, troubleshoot, and find solutions to address customer problems efficiently. Following standard procedures, you must escalate unresolved issues to the appropriate internal teams. Providing prompt and accurate feedback to customers, ensuring proper recording and closure of all issues, preparing reports accurately and in a timely manner, and documenting knowledge in the form of knowledge base tech notes and articles are also part of your responsibilities. To excel in this role, you should possess knowledge of the software industry and online client support. High customer service orientation is essential, along with proven working experience in enterprise technical support, IT support, or as a technical engineer. Practical help desk or customer support experience would be advantageous. Your problem-solving skills should be strong, and you should have excellent client-facing, written, and verbal communication skills. The job requires 2-4 years of experience and is open to both male and female candidates. The job location is at Pacific Business Center, Hoshangabad Road, Bhopal. The position requires a minimum qualification of B.E./B.Tech/BCA/MCA in any specialization. Two positions are available, and interested candidates can submit their resumes to hr@tbitechnologies.com.,