Software Support Engineer

You will be responsible for performing online & offline demos with clients for software products. You will provide help and technical assistance to customers through incoming and outgoing calls. Your role will involve researching, diagnosing, troubleshooting, and providing solutions to customer issues. You must adhere to standard procedures for escalating unresolved issues to internal teams, and ensure timely closure of all customer concerns. Additionally, you will be required to prepare reports, document knowledge, and contribute to the knowledge base. Qualifications required for this role include knowledge of the software industry and experience in online client support. You should have a high level of customer service orientation and proven experience in enterprise technical support or IT support. Practical help desk or customer support experience would be an added advantage. Key Responsibilities: - Perform online & offline demo with clients for software products - Provide technical assistance to customers through calls - Research, diagnose, troubleshoot, and identify solutions for customer issues - Escalate unresolved issues to internal teams as per standard procedures - Provide prompt and accurate feedback to customers - Prepare reports and document knowledge for the knowledge base Qualifications: - Knowledge in the software industry & online client support - High customer service orientation - Proven working experience in enterprise technical support or IT support - Practical help desk or customer support experience If you are interested in this position and meet the eligibility criteria, you can submit your resume to hr@tbitechnologies.com. You will be responsible for performing online & offline demos with clients for software products. You will provide help and technical assistance to customers through incoming and outgoing calls. Your role will involve researching, diagnosing, troubleshooting, and providing solutions to customer issues. You must adhere to standard procedures for escalating unresolved issues to internal teams, and ensure timely closure of all customer concerns. Additionally, you will be required to prepare reports, document knowledge, and contribute to the knowledge base. Qualifications required for this role include knowledge of the software industry and experience in online client support. You should have a high level of customer service orientation and proven experience in enterprise technical support or IT support. Practical help desk or customer support experience would be an added advantage. Key Responsibilities: - Perform online & offline demo with clients for software products - Provide technical assistance to customers through calls - Research, diagnose, troubleshoot, and identify solutions for customer issues - Escalate unresolved issues to internal teams as per standard procedures - Provide prompt and accurate feedback to customers - Prepare reports and document knowledge for the knowledge base Qualifications: - Knowledge in the software industry & online client support - High customer service orientation - Proven working experience in enterprise technical support or IT support - Practical help desk or customer support experience If you are interested in this position and meet the eligibility criteria, you can submit your resume to hr@tbitechnologies.com.