Software Support Engineer

We are currently seeking a highly skilled and motivated Software Support Engineer to join our dynamic team at Beerboard India. If you are passionate about technology, possess excellent problem-solving abilities, and have a strong customer focus, this is an exciting opportunity to contribute to our growing software company.

Position: Software Support Engineer

Location: Sivakasi, Tamil Nadu

Employment Type: Full-time

Responsibilities

Provide technical support and troubleshooting assistance to customers using our software products.

Collaborate with cross-functional teams, including developers and QA engineers, to investigate and resolve complex technical problems.

Document and track customer inquiries, issues, and resolutions in a clear and organized manner.

Communicate effectively with customers, providing clear and concise instructions and guidance.

Contribute to the continuous improvement of our software products by identifying recurring issues and suggesting enhancements.

Qualifications

Bachelor's degree in Computer Science, Software Engineering, or a related field.

Proven experience in software support or a similar technical role.

Strong knowledge of software development concepts and technologies.

Proficient in troubleshooting software issues and providing effective solutions.

Excellent analytical and problem-solving skills.

Exceptional communication and interpersonal skills, with the ability to interact professionally with customers and internal teams.

Experience with SQL and databases is preferred.

Knowledge of programming languages such as node js, and HTML is a plus.