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2 Job openings at Studybase Tech Pvt Ltd
Customer Support Engineer

Jaipur

1 years

INR 1.2 - 3.0 Lacs P.A.

On-site

Full Time

We would like to hire following roles @Jaipur office We work 6 days a week 9:30am-6pm Good College, Good English Verbal and Written 1. Digital Marketing / Content Facebook, LinkedIn, WhatsApp, Insta Marketing Content Writing includes collateral and SOP creation Documentation Proposal Creation 2. Inside sales Cold Calls, Followup, Lead Generation Customer and partner Research 3. Tech Support (Similar to Genpact) Inbound support over WhatsApp and phone Product support, Digital Reports creation on Studybase Data Setup / Configuration 4. Operational Manager (Field) Visiting customers / Payments Customer Training / Documentation Product support and feedback to product 5. Pre Sales SaaS Product Knowledge and learn Studybase Understand School Requirements Demo and Conversion Communication Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹25,000.00 per month Benefits: Provident Fund Shift: Day shift Experience: total work: 1 year (Preferred)

Software Support Executive

Bīkāner

1 years

INR 0.97032 - 2.4 Lacs P.A.

On-site

Full Time

Software Support Associate Studybase is looking for experienced Tech support to join our team. You will be responsible for creating reports, designing and training customers. Provide customer support for technical inquiries by phone, email and online chat. To evaluate the customer requirements and act accordingly. Deliver reports on time to customers, Provide feedback to management on customer satisfaction. In addition to this, majorly handle the software support calls from the clients to solve the queries related to reports. Responsibilities Provide customer support for technical inquiries by phone,email and online chat. Troubleshoot technical issues and recommend solutions Manage customer accounts Respond to customer inquiries in a timely manner Collaborate with support staff to ensure excellent customer service Provide feedback to management on customer satisfaction Basic knowledge of Computer Applications and software Candidate must be good with English and Hindi communication skills. Knowledge of software applications will be a great add-on. Qualifications: BCA Job Types: Full-time, Permanent Pay: ₹8,086.00 - ₹20,000.32 per month Benefits: Provident Fund Shift: Day shift Experience: total work: 1 year (Preferred) Work Location: In person

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