Customer Support Engineer

As a Customer Support Executive at Studybase, you will be responsible for contacting customers and responding to their requests in a professional manner to ensure excellent customer satisfaction. Your role will involve understanding the products and services provided by the company, resolving customer complaints and queries, providing training sessions to new employees, offering exceptional customer service, following up with customers, taking feedback, contributing to the company's knowledge base, and maintaining healthy client relationships. Key Responsibilities: - Understand the products and services provided by the company. - Support customers through email ticketing system and phone calls. - Resolve customer complaints and queries. - Provide training sessions to new employees. - Offer exceptional customer service and satisfaction. - Follow up with customers for any further information. - Take feedback from the customers. - Contribute to the company's knowledge base. - Maintain a healthy relationship with the clients. Qualifications Required: - Bachelors degree Please note that the job type is full-time and open to fresher candidates. The shift for this role is a day shift, and the work location is in person. As a Customer Support Executive at Studybase, you will be responsible for contacting customers and responding to their requests in a professional manner to ensure excellent customer satisfaction. Your role will involve understanding the products and services provided by the company, resolving customer complaints and queries, providing training sessions to new employees, offering exceptional customer service, following up with customers, taking feedback, contributing to the company's knowledge base, and maintaining healthy client relationships. Key Responsibilities: - Understand the products and services provided by the company. - Support customers through email ticketing system and phone calls. - Resolve customer complaints and queries. - Provide training sessions to new employees. - Offer exceptional customer service and satisfaction. - Follow up with customers for any further information. - Take feedback from the customers. - Contribute to the company's knowledge base. - Maintain a healthy relationship with the clients. Qualifications Required: - Bachelors degree Please note that the job type is full-time and open to fresher candidates. The shift for this role is a day shift, and the work location is in person.