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Studybase Tech Pvt Ltd
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Customer Support Engineer

Customer Support Engineer

Studybase Tech Pvt Ltd

0 - 4 years

0 Lacs

jaipur rajasthan

Posted:23 hours ago| Platform: Shine logo

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Skills Required

customer support professional communication training customer service relationship management listening skills

Work Mode

On-site

Job Type

Full Time

Job Description

Studybase is seeking a dedicated and experienced individual to join our team as a Customer Support Executive. In this role, you will be responsible for engaging with customers and addressing their inquiries in a professional manner, with the primary objective of ensuring high levels of customer satisfaction. The ideal candidate will possess excellent listening skills and be adept at multitasking to efficiently complete tasks. Responsibilities - Familiarizing yourself with the company's products and services. - Assisting customers through email ticketing system and phone calls. - Resolving customer complaints and answering queries. - Conducting training sessions for new employees to enhance their skills. - Providing exceptional customer service to ensure customer satisfaction. - Following up with customers to provide additional information. - Soliciting feedback from customers. - Contributing to the company's knowledge base. - Cultivating and maintaining positive relationships with clients. Qualifications - Bachelor's degree Job Types - Full-time - Fresher Shift - Day shift Work Location - In person,

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Customer Support Engineer