The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.Meet Your Team: PayPal's Customer Service horizontal platform team powers customer support experiences that help customers resolve their issues. Our Engineering team is transforming how PayPal delivers support by building innovative data solutions that enable seamless self-service and agent-assisted experiences across global commerce. Join our dynamic engineering team where you'll collaborate with talented peers across business, product, and architecture teams located in our global offices. We're building the foundational data infrastructure that serves Front Office, Back Office, PayPal Assistant, and other critical servicing functions. Our platform integrates with 85% of PayPal's domain services and processes data from Merchants, Payments, Risk, Compliance, Identity, and Offers domains. We work closely with cross-functional partners including AI/ML specialists, product managers, and domain service teams to deliver world-class unified customer data experiences that directly impact millions of customer interactions daily. What you need to know about the role: The role is for a software engineer working on building the foundational data platform that serves as PayPal's single source of truth for customer data across all servicing functions. You'll be working on systems that directly impact how millions of customers resolve their issues through both self-service and agent-assisted channels, collaborating with business teams, product teams, architects and engineers located across our global offices. You'll work on complex challenges around maintaining 430+ APIs with sub-350ms response times, implementing advanced caching strategies to achieve 25% hit rates, ensuring PPaaS ML5 security compliance, and building multi-tenant architecture that supports both PayPal and Venmo ecosystems. Java development experience is mandatory for this role, with Spring Boot knowledge strongly preferred. AI/ML background and Python experience are valuable assets as we're evolving toward AI-first servicing capabilities. You should be comfortable working in a fast-paced environment where requirements evolve quickly, and cross-functional communication is essential for success.
Essential Responsibilities:
- Implements tasks within the Software Development Lifecycle (SDLC), receiving structure and oversight from more experienced staff
- Follows well-established internal conventions and standard procedures
- Understands internal standards & processes an applies them to make technical decisions
- Collaborates with peers, manager, and project lead to gain understanding of tasks and review solutions
- May contribute to code & design reviews
Minimum Qualifications:
- Minimum of 2 years of relevant work experience and a Bachelor's degree or equivalent experience.
PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com
Who We Are:
To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.Any general requests for consideration of your skills, please Join our Talent Community.We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.REQ ID R0128663
