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Software Engineer (ITSM)

3 - 5 years

0 Lacs

Pune Maharashtra India

Posted:6 days ago| Platform: Linkedin logo

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Skills Required

software service management enablement collaborative strategy integration devops automation data analytics workflow risk controls reports governance engineering audit itil servicenow gitlab report certification programming agile

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a dedicated Software Engineer specializing in IT Service Management . You will play a vital role in enhancing our Change Enablement processes and driving collaborative initiatives within our strong team of change professionals. If you are organized, efficient, and ready to tackle multiple deadlines, we encourage you to apply. Responsibilities Develop Change Enablement digital strategy processes focusing on continuous integration, continuous delivery, devops, automation and data analytics Manage and deliver daily change enablement workflow tasks, ensuring adherence to risk controls Prepare detailed data analytics and change reports for Governance meetings Engage with Release Managers, Engineering, Operational Risk, and Audit teams to facilitate Change Enablement tasks Identify opportunities for operational readiness and improvement within the Change Enablement process Requirements 3-5 years of experience in IT Change Enablement or Change Management within large organizations Proficiency in ITIL version 3 or 4 and the Microsoft suite of tools Understanding of risks associated with the System Delivery Lifecycle and change environments Knowledge of Continuous Integration and Continuous Delivery concepts and tools such as ServiceNow and Gitlab Strong analytical skills with the ability to manipulate and report data Nice to have DevOps Foundation certification Programming and/or automation skills across various toolsets or technologies Familiarity with devops and agile methodologies Attention to detail in identifying gaps in operational processes Effective stakeholder management and interpersonal skills Show more Show less

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