Software Development Manager, External Fulfilment

We are part of External Fulfilment(EF) org where sellers manage fulfilment of their Amazon orders from their own or 3P operated premises. EF plays a critical role in driving Amazon’s fly wheel by providing Amazon customers over 90% of Amazon’s buyable ASINs sellers. EF complements FBA by serving (i) selection that is slow turning, new/emerging or long tail where sellers prefer to keep inventory in their own locations/3PLs and serve multiple channels (e.g., D2C/ICs), (ii) product types which are harder to serve via FBA (e.g., heavy bulky, custom-made products) where sellers have better fulfilment economics on EF, and (iii) in Emerging Stores, serving both head and tail selection as sellers are more reticent to commit inventory in FBA due to the complexity in onboarding/operating due to tax/regulatory constraints in some countries and have incumbent venues for selling.
As a leader with EF, you will be responsible for managing Post Order experience for sellers specifically providing Customer Service By Amazon and perfect returns experience to buyers for external fulfilment orders. As a leader within EF, you will provide both strategic and tactical oversight to build the features and functionality required to have the best in class offering for sellers. This leader will invent new ways to deliver value for sellers and their products, build capabilities to deter abuse, while leveraging the scale and innovation of technology from across the Amazon family, including AWS. We operate as a startup within Amazon, providing our team great flexibility in product and technology direction. Come, join us and build the future! Key job responsibilities This Software Development Manager role is pivotal to delivering an exceptional experience for EF customers and sellers worldwide. This leader will manage a team that develops and maintains highly scalable, highly available web services and systems at the heart of EF technology offerings. These services support the EF business globally, through rapidly evolving and complex demands in a high-9’s availability environment. A day in the life This leader will:

• Work with senior leaders in EF to define product strategy and roadmap
• Lead high-quality execution of software products against project plans and delivery commitments; architect and develop the best technical designs for extensibility, reliability, and scalability
• Build and develop a high performance software development organization by hiring, mentoring and growing a best-in-class team
• Own all operational metrics and support
• Work directly with development teams in across the globe on shared projects and dependent deliverables