Software Development Engineer

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Customer service plays a crucial role in building trust, enhancing guest experiences, and ensuring smooth journeys. It involves assisting travelers with bookings, resolving issues promptly, providing accurate information. At Traveler & Partner Service Platform, We are building contact centre technologies for better customer and agent experiences.

Within TPSP (Traveler & Partner Service Platform), Omnichannel services are built on Amazon’s Connect contact and routing technology, replacing legacy CCaaS capabilities for chat and voice. We’re deploying technology that brings AI experiences - for example, voice natural language to make self service a more delightful experience, and personalized routing (based on customer and context) to keep pace with EG’s business evolution (i.e. optimizing for Brand needs).

What you’ll do:

Collaboration:

• You will team up with peers across the organization to build an understanding of cross dependencies and shared problem solving.
You will participate in a community of practice to share and gain knowledge.

Leadership and Mentoring:

• You will seek new technical skills in an engineering area.
You will share new skills and knowledge with team to increase effectiveness.

Systems and Technological Integration:

• You will understand the relationship between applications, databases and technology platforms.

Application Development /Programming:

• You will develop and test complex or non-routine software applications and related programs and procedures to ensure they meet design requirements.
• You will write code that is clean, maintainable, optimized, modular with good naming conventions. You will also use software frameworks to write simpler code.
• You will solve data requirements by applying your knowledge of databases and database design principles to solve data requirements.
• You will lead/clarify code evolution in code reviews.

Systems Thinking:

• You will coordinate bringing together different stakeholders with varied perspectives to develop solutions to issues and contributes own suggestions.

• You will identify opportunities around policies/ processes to increase efficiency across organizational boundaries.
You will assist with a whole systems approach to analyzing issues by ensuring all components (structure, people, process and technology) are identified and accounted for.

Innovation:

• You will spot areas of inefficiency in code or systems operation and offer suggestions for improvements.

Technical Communication/Presentation:

• You will compile and generate reports on major operational or technical initiatives (like RCAs) to larger groups, whether via written or oral means.

Who you are:

• Bachelor's degree or Masters in a related Technical field; or Equivalent related professional experience.
• Prior experience as a Software Engineer mentoring junior engineers and applying new engineering principles to improve existing systems including leading complex, well defined projects.
• Equivalent experience includes:
  • Developed software in at least 3 different languages
  • Maintained/ran at least 4 software project/product in production environments (bug fixing, troubleshooting, monitoring etc.)
• Strong in 2+ of languages and/or one language with multiple technology implementations
• Able to identify strengths and weaknesses among languages for particular use cases
• Able to create API's to be consumed across the BU
• Demonstrates the ability to select among technology available to implement and solve for need
• Understanding how projects/teams interact with other teams
• Able to understand and design moderately complex systems
• Ability to test and monitor code at the project level
• Understanding of testing and monitoring tools
• Ability to debug applications
• Ability to test, debug, fix issues within established SLAs
• Able to design software that is easily testable and observable
• Understanding of how teams’ goals fit a business need
• Ability to identify business problems at the project level and provide solutions
• Understands how teams' goals fit a business need.
• Identifies business problems at the project level and provides solutions.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.