SME, Enterprise TSE - SaaS

At Infoblox, every breakthrough begins with a bold “what if.”
What if your ideas could ignite global innovation?
What if your curiosity could redefine the future?

We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it’s like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500 , and we are looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold “what if” can take the world, your community, and your career.

Here, how we empower our people is extraordinary: Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running — and what we build is world-class: recognized as CybersecAsia’s Best in Critical Infrastructure 2024 — evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you? Become the force that turns every “what if” into “what’s next.”

In a world where you can be anything, Be Infoblox .

SME, Enterprise TSE - SaaS

We have an opportunity for a SME, Enterprise TSE – SaaS to join our Support Operations team in Trivandrum, reporting to the Senior Manager of Technical Support. In this pivotal role, you will provide technical assistance to our customers, which involves responding to customer inquiries via phone, email, and web, diagnosing and analyzing problems, and providing workarounds to customers. In addition to comprehensive protocol and product training, you will participate in online training and continuing education programs by our training team.

Be a Contributor — What You’ll Do

• Serve as the point of contact for expert technical consultation for the support team on assigned SME features
• Review cases owned by TSEs to provide assistance
• Identify knowledge gaps within the team and provide resolution to fix those gaps
• Create product and supportability enhancement requests
• Create lab environments for assigned features
• Participate in customer calls if required or requested by the supervisor
• Review and publish KB articles created by the support team
• Identify recurring issues and escalate appropriately for permanent resolution
• Provide in-depth troubleshooting and log analysis to identify probable causes for SaaS products
• Attend engineering meetings on new features and deliver training
• Engage in engineering meetings to suggest product improvements or suggestions

Be Prepared — What You Bring

• 4+ years remote technical support, systems administration, and network administration background desirable
• Understanding of one or more operating systems (Microsoft/Linux) desirable Networking fundamentals – OSI & TCP/IP model, Layer 2 & 3 device/protocol knowledge, IPv4 – classes and subnetting
• Basic understanding of network security concepts and scripting skills strongly preferred (Python ideal)
• Solid knowledge of network security concepts, DNS and DHCP protocols and configuration
• Solid knowledge in TCP/IP and networking/routing protocols such as VRRP, OSPF, BGP, TCP/IP
• Solid knowledge of Infoblox SaaS products, cloud platforms and functionality, technologies
• Solid knowledge of virtualization platforms such as VMWare, REST API programming strongly preferred
• Strong technical aptitude with a desire for continuous learning and improvement
• Self-starter with ability to multi-task in a high-pressure, fast-paced, fast growth environment, Team player
• Excellent verbal and written communication skills, strong customer service skills and Outstanding analytical and organizational ability

Be Successful — Your Path

First 90 Days:

• Immerse yourself in our culture, connect with mentors, and map the systems and stakeholders that rely on your work

Six Months:

• Work with Engineering to resolve customer issues
• Handle outage calls

One Year:

• Handle all product-related issues
• Deliver TOI on existing and new features
• Work on becoming a features expert

Belong— Your Community

Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you’ll grow and belong here.

Be Rewarded — Benefits That Help You Grow, Thrive, Belong

• Comprehensive health coverage, generous PTO, and flexible work options
• Learning opportunities, career-mobility programs, and leadership workshops
• Sixteen paid volunteer hours each year, global employee resource groups, and a “No Jerks” policy that keeps collaboration healthy
• Modern offices healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations
• Charitable Giving Program supported by Company Match
• We practice pay transparency and reward performance. Offers reflect role location, internal equity, experience, skills, education, and certifications

Ready to Be the Difference?

Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other