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Job Title: SmartCOMM Suite Specialist Location: Bangalore/Hyderabad Job Type: Full-Time Experience Required: 7-10 years Job Description We are looking for a SmartCOMM Suite Specialist with hands-on expertise in designing and implementing customer communications using SmartCOMM products. The ideal candidate will have a strong foundation in creating Interactive Communications (Draft Editor, Data Capture), form template design, and business requirement gathering in insurance or similar domains. You will play a pivotal role in bridging business needs with technical execution, training stakeholders, and delivering high-quality communication solutions. Key Responsibilities Analyze and document business requirements through workshops and stakeholder collaboration. Design and implement SmartCOMM-based interactive communications (Draft Editor, Data Capture). Create and manage variable/static layout templates for print and web. Conduct feasibility and gap analysis during project initiation. Develop detailed process flows, business process documentation, and demo scenarios. Collaborate with technical teams to ensure solution alignment with business requirements. Support testing teams with test scenarios and assist in UAT. Act as an SME to support development and QA teams offshore. Conduct product and insurance domain training for internal/external stakeholders. Prepare training decks, demo paths, and marketing collateral. Mandatory Skills Strong understanding and hands-on experience with SmartCOMM suite (SmartCOMM, Draft Editor, Data Capture). Experience in forms design, data mapping, and layout rationalization. Excellent knowledge in Static and Variable layout creation for Print/Web communications. Proficient in conducting workshops, requirement elicitation, feasibility/gap analysis. Ability to translate business requirements into software specifications. Experience in insurance domain (preferred). Strong verbal and written communication skills. Good To Have Familiarity with other CCM tools (e.g., Quadient Inspire, OpenText Exstream). Experience working in Agile environments. Knowledge of XML, XSLT, JSON for data mapping. Skills: requirement elicitation,xslt,variable layout creation,feasibility analysis,software specifications,verbal communication,business requirement documentation,data mapping,xml,layout rationalization,draft editor,workshops facilitation,forms design,smartcomm suite,data capture,static layout creation,written communication,insurance domain knowledge,json,workshop conducting,gap analysis Show more Show less
