Site Reliability Engineer

The main responsibility of Stability Resilience division is to support the IT strategy Production and gathers activities contributing directly to the stability and integrity of the Production and to the Information Systems resilience.

Within the division, the domain Control Tower Process Framework oversees the Global Production Information System and produces the Dashboards to pilot the main IT processes with the goal to maintain a high stability and Quality of the IT Production.

This domain includes the following teams:

Solvium solution (CritSit)

Prodtracker Dashboards

Operational Dashboards with Tableau Software

Change Management

Problem Management

Availability Management

IT Operations Management

IT Prod - Daily Check of major Incidents

Leveraging BNP Paribas Paris teams expertise and ISPL IT skills, the goal is to manage the critical tools of the GCT through Dynatrace, to address complex technical requests to meet functional needs, creation of tools under Qbit but also by a strong understanding of the IT Framework (Marketplace, security, etc)

The SRE will be integrated closely in the Control Tower Process Framework domains Operational Dashboards Team which oversees:

Supervise with Dynatrace tools (implementation of monitoring bricks)

Integrate various technical components within the framework of the Solvium overhaul

Being able to interact with the marketplace (creation or modification of technical resources) while taking security aspects into account, but also to understand network aspects (load balancer, flows, etc.) to resolve incidents or implement functional improvements.

Responsibilities

Context analysis (actors, processes, customers, )

Architecture diagram

Necessary Data flows

Build and propose action plans

Share and validate POC/MVP

Contribute to resolve incidents (L3)

Technical and functional documentation

Client support during testing

Handover to Paris teams if knowledge and skills are not available in ISPL

Contribute to the Operational Dashboards production with Paris teams

Contribute to answer requests to under the IT Snow Data

Help build team spirit and integrate into BNP Paribas culture

Contribute to continuous improvement actions

Work with cross-functional teams to ensure IT services align with business needs.

Expertise in Dynatrace

Implementation of monitoring brick

RUM : Real User Monitoring end-to-end

Implementation of email notification or alerting tools

SRE Skills

Autosys job

Load Balancer configuration

API usage (Markeplace)

Experience with Service Now ticketing system

Agile mindset

Qbit

Development skill

Good written and spoken English

Measure and identify areas for improving Quality and overall Delivery

Able to communicate efficiently

Good Team Player

Python

Skills Referential

Behavioural Skills:

Ability to collaborate / Teamwork

Creativity Innovation / Problem solving

Ability to synthetize / simplify

Ability to deliver / Results driven

Transversal Skills:

Ability to understand, explain and support change

Ability to develop and adapt a process

Analytical Ability

Ability to inspire others generate people's commitment

Ability to anticipate business / strategic evolution

Education Level:

Bachelor Degree or equivalent