Site Reliability Engineer

Job Title: Site Reliability Engineer

Job Description:

We're seeking an experienced Cloud Production Support Engineer to join our team. As a key member of our cloud operations team, you'll be responsible for ensuring the reliability and performance of our cloud infrastructure and VoIP systems.

Key Responsibilities:

- Provide production support for GCP services, including Compute Engine, GKE, Cloud Monitoring, Cloud Logging, and Cloud Storage

- Troubleshoot and resolve issues with VoIP systems, including SIP, WebRTC, RTP, and SRTP

- Implement and optimize Quality of Service (QoS) for voice traffic

- Collaborate with cross-functional teams to ensure seamless integration of VoIP and cloud-native systems

- Develop and implement automation scripts using tools like Bash, Python, or similar

- Analyze system performance metrics and diagnose issues related to CPU, memory, disk, and network

- Participate in incident management and troubleshooting production systems in a live environment

Requirements:

- 5-8 years of experience in cloud production support or system reliability role

- Hands-on experience with GCP services, including Compute Engine, GKE, Cloud Monitoring, and Cloud Storage

- Strong understanding of VoIP protocols, including SIP, WebRTC, RTP, and SRTP

- Experience with Session Border Controllers (SBCs) configuration and troubleshooting

- Proficiency in scripting and automation using tools like Bash, Python, or similar

- Strong analytical and problem-solving abilities

- Excellent communication and documentation skills

- Ability to work under pressure and manage multiple priorities

Nice to Have:

- Certifications like CCNA: Collaboration or CompTIA Network+

- Experience with contact center technologies (ACD, IVR) integration and support

- Gateway configuration (analog, digital, SIP trunks) and media codecs (G.711, G.729)

- Systems and network integration experience with cloud-native and hybrid environments

What We Offer:

- Comprehensive health benefits

- Flexible work hours and remote work options

- Professional development and training opportunities

- Supportive and inclusive work environment

- Access to cutting-edge technology and tools