Showroom Manager

In‑shop Showroom Manager – Hardware Showroom

[Roorkee]

Reporting To:

Owner

Job Summary

The In‑Shop Showroom Manager is responsible for the overall day‑to‑day operations of a hardware/building materials showroom. This role ensures excellent customer experience, achieves sales targets, manages staff and inventory, maintains display standards, and coordinates with suppliers and the back‑office team.

Key Responsibilities Sales & Customer Experience

• Manage walk‑in customers and ensure high‑quality product demonstration and consultation
• Achieve monthly and annual sales targets for hardware and building material products
• Upsell and cross‑sell related products (sanitaryware, fittings, tools, electricals, paints, etc.)
• Handle customer queries, quotations, order bookings, and follow‑ups
• Resolve customer complaints professionally and promptly

Showroom Operations

• Ensure the showroom is well‑organized, clean, and visually appealing at all times
• Maintain proper product displays, signage, pricing, and brand standards
• Oversee billing, cash handling, and daily sales reconciliation
• Ensure adherence to company policies and operational SOPs

Inventory & Vendor Coordination

• Monitor stock levels and ensure optimum inventory availability
• Coordinate with warehouse, suppliers, and logistics for timely replenishment
• Track slow‑moving and fast‑moving items and suggest corrective actions
• Minimize stock loss, damages, and pilferage

Team Management

• Supervise, train, and motivate showroom sales staff
• Allocate daily duties and monitor staff performance
• Maintain discipline, attendance, and grooming standards
• Conduct regular product and sales training

Reporting & Administration

• Prepare daily, weekly, and monthly sales and stock reports
• Share market feedback, competitor activity, and customer insights with management
• Support promotional activities, schemes, and in‑store marketing campaigns

Key Skills & Competencies

• Strong sales and negotiation skills
• Excellent customer handling and communication skills
• Leadership and people‑management ability
• Good knowledge of hardware/building materials
• Basic computer skills (billing software, Excel, ERP)
• Problem‑solving and decision‑making skills

Education & Experience

• Graduate or Diploma (preferred)
• 3–7 years of experience in a hardware, sanitaryware, electrical, or building materials showroom
• Prior experience in a supervisory or managerial role preferred

Personal Attributes

• Presentable and professional appearance
• Result‑oriented and proactive
• Honest, reliable, and responsible
• Willingness to work retail hours, including weekends

Compensation & Benefits

• Competitive salary (based on experience)
• Sales incentives / performance bonuse

Job Type: Permanent

Pay: ₹20,000.00 - ₹45,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance

Work Location: In person