Shift Manager (Technical)-L3

Location:

Experience:

Shift Timing:

Industry:

Swan Solutions Offering

Mr. Mohammed Sutarwala

Servers, Blades, Peripherals, Networks & Cloud

HP, Cisco, Microsoft, VMware, and NetApp

Culture at Swan

inspiring and challenging IT projects

Accountable, Vibrant, Independent, Willing to Learn, and Impactful

highly skilled and experienced Shift Manager

Roles & Responsibilities

• Team Management: Supervise and manage the floor team, ensure schedule adherence, handle escalations, and foster a collaborative and productive work environment.
• Ticket Resolution Oversight: Monitor and oversee ticket resolution processes, ensuring timely and efficient handling of incidents, requests, and problems in alignment with SLAs.
• Information Reporting to Management: Provide regular updates and reports to higher management regarding team performance, ticket metrics, and operational issues.
• Incident Management Reporting: Manage and report incident management activities, including response times, resolution rates, and post-incident reviews; identify trends and recommend improvements.
• Change Management Support: Facilitate change management processes by ensuring team compliance with procedures, overseeing change implementation during shifts, and reporting on change success rates.
• VMware Expertise: Possess experience or good knowledge of VMware technologies to support operations.
  

Qualifications Required

• Any Graduate
• Total Experience: Minimum 8 years
• Mandatory Certifications: VCP (VMware Certified Professional), ITIL OR PMP