Job
Description
Qualifications: Any Graduate Job Location : CBD Belapur TOTAL Experience: Min. 8 years Certification : ITIL & PMP. Salary: As per industry standards. Industry: IT Employment Type: Full Time, Permanent Swan Solutions Offering Swan, a 500 Crore organization is a rapidly growing firm headquartered and based in Mumbai. The organization has been nurtured for over 33 years by Mr. Mohammed Sutarwala, a post-graduate from the University of Texas at Austin, USA. Swan is a successful IT Infrastructure service provider, offering IT hardware and networking solutions to many BFSI , PSU & SMB and Corporate houses on Servers, Blades, Peripherals, Networks & Cloud. The company has partnered with HP, Cisco, Microsoft, VMWare, and NetApp. (https://www.swansol.com) Culture At Swan Swan believes in taking up inspiring and challenging IT projects that encourages innovation and having fun while doing so and celebrates the people who make it happen. The open-door culture at Swan ensures that anyone with a good idea can voice it in front of an audience that can help transform it from thought to reality. Accountable, Vibrant, Willing to learn, Independent, and Impactful are few words that perfectly describe the members of team Swan. Profile : Shift Manager Roles & Responsibility Team Management: Supervise and manage the team on the floor, ensuring adherence to schedules, handling escalations, and fostering a collaborative and productive work environment.Ticket Resolution Oversight: Monitor and oversee the ticket resolution process, ensuring timely and efficient handling of incidents, requests, and problems in alignment with established service level agreements (SLAsInformation Reporting to Management: Provide regular updates and reports to higher management regarding team performance, ticket resolution metrics, and operational issues, contributing to informed decision-making.Incident Management Reporting: Manage and report on incident management activities, including response times, resolution rates, and post-incident reviews, identifying trends and recommending improvements.Change Management Support: Facilitate change management processes by ensuring team compliance with change procedures, overseeing change implementation during shifts, and reporting on change success rates and potential issues. For any further inquiries you may get back to us via e-mail / call.
