Job
Description
Job Title: Shift Manager Location: Bangalore (Hoodi) Department: Retail Operations Reports To: Store Manager Job Summary The Shift Manager is responsible for overseeing daily operations, ensuring smooth workflow, maintaining quality standards, and managing staff performance during their shift. The role requires leadership, problem-solving skills, and the ability to handle customer interactions while meeting operational targets. Key Responsibilities Supervise and coordinate shift activities to ensure smooth store/factory operations. Monitor and manage staff performance, assign tasks, and provide training as needed. Ensure adherence to company policies, safety guidelines, and operational standards. Oversee production, inventory, and quality control processes. Handle customer queries, escalations, and ensure excellent service. Track shift performance, generate reports, and communicate with management. Maintain discipline, resolve conflicts, and promote a positive work environment. Ensure all statutory and compliance requirements are met. Optimize workforce efficiency and reduce operational costs. Requirements Bachelor’s degree or relevant experience in retail. 2-5 years in a supervisory role, preferably in a production or retail environment. Strong leadership, problem-solving, and decision-making skills. Ability to handle pressure and multitask in a fast-paced environment. Knowledge of inventory management and quality control is a plus. Proficiency in MS Office and familiarity with ERP systems is an advantage. Willingness to work in shifts, including weekends and holidays if required. We Recommend You Read This About Us We are India's largest print-on-demand and gifting company with a vision to be the world’s largest. We are a team of 800+ and have been in the industry for 19 years. Our 27+ retail stores across 6 cities, website (Printo.in), and enterprise sales team service more 1 Million+ customers across India. Large enterprises like Google & Accenture, creators, and consumers today work with us to deliver their customized gifts globally, event/marketing collaterals, and brand swag. We are aiming to grow profitably while reaching new markets and improving our services for customers. Printo also has India's largest wedding album design & production company - Canvera.com. A well-known name across the photography industry in India, Canvera has 1 lakh+ photographers signed up and using the platform. Why join Printo? We are growing fast by creating new products and entering new markets. We cannot do this alone. And so, we are looking to hire inquisitive, passionate people to be part of the journey. Unlike a startup or an enterprise, we guarantee you that what we offer is a sustainable but high-growth opportunity, where you will learn new things everyday and solve challenging business problems along with a motivated team. To top it, our culture is radically transparent, and focussed on employee happiness. This is highlighted by our commitment to a great working environment, and the fact that our average employee age in the company is nearly 5 years. Skills: retail,training & development,multitasking,leadership,workflow management,store operations,decision-making,quality control,customer handling,problem-solving,ms office,planning,cost control,shift management,erp systems,inventory management Show more Show less
