SFDC BSA - Quote to Cash

About CloudFulcrum:

CloudFulcrum is an innovative Salesforce DevOps transformation company, dedicated to providing top-notch Salesforce solutions and services. We specialize in creating custom solutions and enhancing internal CRM applications to ensure the highest level of efficiency and client satisfaction.

We are looking for a Salesforce Business Analyst with at least 6+years of experience to be instrumental in shaping the Salesforce ecosystem—working closely with cross-functional teams, collaborating with stakeholders, and executing end-to-end functional delivery. If you’re passionate about bridging business and tech, we want to hear from you.

Key Responsibilities:

• 6–10 years of proven experience in

  Salesforce functional consulting

  (Sales & Service Cloud).
• Deep understanding of

  Lead-to-Cash

  ,

  Quote-to-Cash

  , and related business processes.
• Strong Salesforce configuration knowledge (Workflows, Process Builder/Flows, basic configuration).
• Expertise in

  Opportunity

  ,

  Quotes

  ,

  Orders

  ,

  Service Contracts

  ,

  Entitlements

  , and

  Partner Portal

  .
• Excellent documentation and diagramming skills (functional flows, specs, etc.).
• Demonstrated experience crafting

  Jira user stories

  , conducting

  Impact and Root Cause Analyses

  .
• Skilled in facilitating UAT—planning, executing, and representing business needs.
• Ability to communicate clearly and collaborate with both technical teams and business stakeholders.
• Lead and deliver across Sales Cloud and Service Cloud, with practical experience in Opportunity, Quote, Order, Service Contract, and Entitlement Management.
• Own the Lead-to-Cash business process and optimize it for maximum impact.
• Enable Partner Portal, opportunity forecasting, and pipeline visibility.
• Configure the Salesforce platform using Workflows, Flows, and other declarative tools.
• Drive requirement gathering, document functional specs, flow diagrams, and business process maps.
• Write user stories (Jira), perform Impact Analysis and Root Cause Analysis, and translate business requirements into technical deliverables.

Nice to Have

• Understanding of integrations and middleware (ERP, finance, etc.).