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Category: Infrastructure/Cloud Main location: India, Tamil Nadu, Chennai Position ID: J0625-0281 Employment Type: Contract Position Description: Company Profile: At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com. This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please. Job Title: ServiceNow Architect Position: Associate Consultant Experience: 10+ Years Category: Software Development/ Engineering Main location: Hyderabad Position ID: J0625-0281 Employment Type: Full Time Job Description : Seeking an experienced Senior ServiceNow Architect to lead critical platform initiatives, with a strong focus on Service Mapping and CMDB optimization. The role involves driving roadmap planning, platform integrations, and citizen development programs, while ensuring scalable and efficient use of the ServiceNow platform across the enterprise. Key Responsibilities Design and deliver scalable ServiceNow solutions aligned to business objectives Lead Service Mapping efforts and drive CMDB health improvement initiatives Define the ServiceNow platform roadmap and promote platform maturity Integrate ServiceNow with enterprise systems, particularly Azure DevOps (ADO) Establish frameworks for Citizen Development and low-code/no-code governance Guide teams in implementing Automated Test Framework (ATF) for consistent testing Work closely with stakeholders to align architectural decisions with business priorities Take ownership of technically complex challenges and drive successful outcomes Required Skills & Experience 8+ years of experience with ServiceNow, with at least 3 years in an architect or lead role Strong hands-on experience in ITOM – especially Service Mapping and Discovery In-depth understanding of CMDB design, structure, and maintenance best practices Practical knowledge of ITSM, integrations, and platform governance Proficiency in using ATF for automated testing and upgrade readiness Certifications (Preferred) ServiceNow Certified System Administrator (CSA) Certified Implementation Specialist (CIS) – multiple preferred; CIS – Service Mapping would be a great value add Soft Skills Excellent communication and stakeholder management Strategic thinker with a hands-on approach to problem-solving Ability to independently run proof of concepts (POCs) for new use cases or features Comfortable working in fast-paced, cross-functional environments CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs. Skills: Communications Management English ServiceNow ServiceNow CMDB ServiceNow Cert App Developer ServiceNow CMS What you can expect from us: Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.
