ServiceNow Solution Architect

As a ServiceNow Solution Architect at NewRocket, you will play a crucial role in leading, coaching, and mentoring a team of Software Engineers to deliver customized solutions for our esteemed customers. With a focus on ITSM, Customizations, and Integrations, you will be responsible for developing project professional services based on functional and technical requirements using industry best practices and internal code standards. Your primary responsibilities will include interfacing with end-users, IT teams, and key stakeholders to gather system requirements, guiding customers through technical solutions for their business needs, customizing ServiceNow applications, configuring integrations, and mentoring project crew members. Additionally, you will be involved in impact assessment rules, user acceptance testing, updating sets across environments, and maintaining operational documentation to reduce support risks. To excel in this role, you should have at least 7 years of experience in supporting the implementation, administration, configuration, and development of ServiceNow in ITSM, Customizations & Integrations. You must also possess expertise in integrating ServiceNow with other systems/platforms using various technologies such as Web Services Integration, Data Extraction, and ETL integrations. Proficiency in ServiceNow scripting, strategic planning, resource allocation, and technical design documentation is essential. A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems, or equivalent work experience is required for this position. Additionally, candidates are expected to pursue ServiceNow competency Certifications and Module Accreditations, with preferred certifications including ITIL Foundation, ServiceNow CSA, and CAD. At NewRocket, we value continuous learning and growth, providing official ServiceNow training, setting clear expectations for success, and fostering an environment where you can leverage your skills to innovate and achieve customer goals. Join our crew and be a part of our mission to #GoBeyondWorkflows and create exceptional experiences for our clients.,