ServiceNow Solution Architect

8+ years of experience in designing/developing solutions/architecture on ITSM, FSM, WSD, CMDB, HRSD on ServiceNow Tool using industry best practices

Experienced in Requirement Gathering, Effort estimation, Client interaction

Should have Handled ITSM/HRSD/FSM Implementation projects with various integrations

Experienced with working on proposals.

In-depth experience working with ITSM & CMDB modules(IM,PM,CM,KM,RM & Service catalog)

Strong experience in ServiceNow Development(Client Script & Server Script, Notifications, Inbound Outbound email integrations, Workflow & Flow Designer)

Evaluation of new features within ServiceNow.

Experience in API integrations with other systems.

Experience with ServiceNow upgrades, Next Experience, Employee Centre & Workspaces

Experience with Integration HUB orchestrations.

Excellent written and oral communication skills, with the ability to communicate effectively to both technical and non-technical audiences.

Self-starter capable of working with limited supervision.

Strong team leading skills.

Interpersonal skills such as facilitation, negotiation, and collaboration with various internal stakeholders.

Ability to prepare documents like HLD, LLD

Experience in creating Technical Documentation.

Strong understanding of Agile methodologies.

Strong troubleshooting analytical skills.

Ability and willingness to communicate effectively.

Ability to work independently as well as gel along with other team members.

Experience with the development and maintenance in the following ServiceNow applications:

IT Service Management (ITSM).

Field Service Management (FSM)

Human Resource Service Delivery (HRSD)

IT Operations Management (ITOM)

Good to have :

ITAM

CSM

GRC

LSD