Work from Office
Full Time
We are seeking an experienced ServiceNow Lead Developer with 811 years of overall experience, including a minimum of 3 years in a team lead or technical leadership role. The ideal candidate will possess strong technical expertise across core ITSM, Service Portal development, and integration capabilities, along with the ability to guide a development team and deliver high-quality solutions in a fast-paced Agile environment.
Lead Developer will be responsible for overseeing daily development activities, ensuring adherence to best practices, and collaborating with cross-functional stakeholders to design
scalable, maintainable, and high-performance ServiceNow solutions.
Lead and mentor a team of ServiceNow developers, including daily assignment and monitoring of Incidents, Stories, and Tasks.
Design, develop, configure, and customize applications and workflows across ITSM, Service Portal, Integrations, and related modules.
Deliver roadmap and enhancement items that align with business goals while maintaining system scalability, stability, and performance.
Provide technical support, troubleshooting, and root-cause analysis for issues related to workspace and other platform modules.
Identify, analyze, and resolve performance bottlenecks, defects, and bugs across environments.
Drive continuous improvement by recommending and implementing enhancements to existing processes, workflows, and technical solutions.
Ensure compliance with ServiceNow platform governance, coding standards, and best practices.
Participate in Agile ceremonies such as sprint planning, daily stand-ups, retrospectives, and demos.
Collaborate closely with product owners, architects, QA teams, and business stakeholders to ensure successful delivery of sprint commitments.
Prepare and maintain technical documentation, including solution designs, configuration guides, and test cases.
8-11 years of experience in ServiceNow development and implementation.
Strong experience in ITSM.
At least 3 years experience as a team lead.
Proficiency in JavaScript, HTML/CSS, and REST/SOAP APIs.
Solid understanding of Agile methodologies and experience working in sprint-based environments.
Strong problem-solving skills and the ability to work independently or as part of a team.
Excellent communication and collaboration skills.
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