ServiceNow Lead - CMDB/ITSM Modules

About The Role

Key Responsibilities

• Lead the design, development, and implementation of ServiceNow solutions, focusing on CMDB management and tool integrations.
• Ensure CMDB accuracy, data integrity, and alignment with ITIL processes.
• Develop integration solutions between ServiceNow and various enterprise systems.
• Collaborate with stakeholders to gather requirements, define workflows, and create technical documentation.
• Provide technical leadership and mentorship to the development team.
• Conduct system testing, troubleshooting, and performance tuning.
• Stay updated with the latest ServiceNow releases, features, and industry best practices.
  

Required Skills & Experience

• 7+ years of experience in ServiceNow development and administration.
• Strong expertise in CMDB architecture, configuration, and maintenance.
• Hands-on experience integrating ServiceNow with third-party systems (REST, SOAP, APIs).
• Proficient in JavaScript, Glide API, Flow Designer, and ServiceNow scripting.
• Solid understanding of ITIL framework and ITSM processes.
• Experience leading a ServiceNow team or project.
• Excellent communication, analytical, and problem-solving skills.
  

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist (CIS).
• Experience in Agile/Scrum delivery methodology.
• Knowledge of Discovery, Service Mapping, and Asset Management modules.