Servicenow Lead Administration

About Company :

They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

About Client:

Our client is a global digital solutions and technology consulting company headquartered in Mumbai, India. The company generates annual revenue of over $4.29 billion (₹35,517 crore), reflecting a 4.4% year-over-year growth in USD terms. It has a workforce of around 86,000 professionals operating in more than 40 countries and serves a global client base of over 700 organizations.

Our client operates across several major industry sectors, including Banking, Financial Services & Insurance (BFSI), Technology, Media & Telecommunications (TMT), Healthcare & Life Sciences, and Manufacturing & Consumer. In the past year, the company achieved a net profit of $553.4 million (₹4,584.6 crore), marking a 1.4% increase from the previous year. It also recorded a strong order inflow of $5.6 billion, up 15.7% year-over-year, highlighting growing demand across its service lines.

Key focus areas include Digital Transformation, Enterprise AI, Data & Analytics, and Product Engineering—reflecting its strategic commitment to driving innovation and value for clients across industries.

Job Title: LEAD ADMINISTRATOR SERVICENOW - ITSM - L1

Location:

Experience Level:

Key Responsibilities:

• Design, develop, and configure solutions within the ServiceNow platform, including workflows, catalog items, integrations, and custom applications.

• Collaborate with stakeholders to gather requirements and translate them into technical specifications.

• Develop customizations using scripting (JavaScript, AngularJS, etc.), UI Policies, Business Rules, and Client Scripts.

• Build and maintain integrations between ServiceNow and other systems using APIs, MID Servers, and integration tools.

• Conduct unit testing and support user acceptance testing to ensure quality deliverables.

Technical Skills:

• Proficiency in JavaScript, Glide, AngularJS, and other ServiceNow scripting languages.

• Knowledge of ServiceNow integrations (e.g., REST, SOAP APIs).

• Experience with configuration management, workflows, and reporting in ServiceNow.

• Familiarity with ServiceNow upgrade and patch management processes.

• Soft Skills:

• Strong analytical and problem-solving abilities.

• Excellent communication and collaboration skills to work with technical and non-technical stakeholders.

• Ability to prioritize tasks and manage multiple responsibilities efficiently.

Mandatory Skills: ServiceNow - IT Service Management .

Experience: 5-8 Years .