179 Servicenow Itsm Jobs - Page 7

At Smith+Nephew, we design and manufacture technology that takes the limits off living! Automation Product Owner-(ServiceNow Automation) is responsible for defining, leading, and implementing automation strategies across the Global Business Services (GBS) functions. Expanding from an initial focus on ServiceNow automation, this role will drive automation initiatives across multiple platforms and business processes. The role will collaborate with partners to enhance user experiences, optimize workflows, and introduce AI driven capabilities to improve efficiency and service management. What will you be doing? Automation Strategy & Roadmap : Develop and implement a comprehensive automation roadmap across GBS functions, aligning with business objectives and future technology trends. ServiceNow & Cross-Platform Automatio n: Expand automation capabilities beyond ServiceNow, integrating automation solutions across Source-to-Pay, Order-to-Cash, HR Services, Finance, and other key business areas. AI & Intelligent Automation : Drive the adoption of generative AI, document intelligence, and conversational AI driven chatbots to enhance decision-making and user interactions. Stakeholder Engagement & Governance : Work closely with business leaders, IT, and process owners to identify automation opportunities, establish governance models, and ensure alignment with corporate strategy. Product Ownership & Research : Conduct product research, facilitate automation workshops, and evaluate emerging technologies to continuously improve automation capabilities. Integration & Unified Experiences : Lead initiatives to connect systems across GBS environments, enabling seamless automation and reducing customization through Out-of-the-Box (OOTB) solutions. KPI Measurement & Reporting : Define, track, and report on key performance indicators (KPIs) to measure the impact of automation initiatives on service quality, efficiency, and cost savings. Regulatory Compliance & Risk Management : Ensure automation solutions align with internal policies, industry standards, and regulatory requirements related to data security and governance. Team Expansion & Leadership : Build and mentor an automation-focused team, fostering collaboration and driving innovation within GBS and IT teams. Process Optimization : Partner with process owners to redesign workflows, reduce manual efforts, and improve operational efficiency across global functions. What will you need to be successful? Bachelor's degree in information technology, Computer Science, Business, IT, Engineering, or a related field. A masters degree is preferred or should have equivalent experience. ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS) or other advanced ServiceNow certifications preferred. Relevant certifications in ITIL, project management (e.g., PMP), or business analysis (e.g., CBAP) are advantageous Should have a min 5-7+ years of relevant experience in automation, digital transformation , or product ownership roles. Initiative taking experience in driving Automation with ServiceNow & other large systems like ERPs required. Experience in System integration and automation with larger internal Systems like ERPs etc. with ServiceNow or other automation products. Should have an experience in analysing the business requirements and propose a solution with Automation. Should have a good understanding of ERP SAP, MS Axapta, AI, etc. along with ServiceNow and other tools. Demonstrable understanding of ServiceNow, RPA, AI/ML driven automation, and system integrations. Strong Business understanding and Business process Knowledge required. Should have superb interpersonal skills, and proven partner management skills. You Unlimited. We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve. Inclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/). Other reasons why you will love it here! Your Future: Major medical coverage + policy exclusions and insurance non-medical limit. Educational Assistance. Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave. Your Wellbeing: Parents/Parents in Laws Insurance (Employer Contribution of 8,000/- annually), Employee Assistance Program, Parental Leave. Flexibility : Hybrid Work Model (For most professional roles) Training: Hands-On, Team-Customized, Mentorship Extra Perks: Free Cab Transport Facility for all employees; One-Time Meal provided to all employees as per shift. Night shift allowances.

Hello, We are currently seeking candidates with expertise in ''ServiceNow" for immediate placement at a prominent multinational corporation. If you are interested, please submit your application along with your latest resume Role :- ServiceNow Developer / Architect Work experience :- 6+ years Notice period :- Immediate joiner, 15 days or serving NP Work Location :- Pan Inida (Hybrid) Job Description :- Key Responsibilities Architectural Design and Strategy : Lead the design and architecture of ServiceNow solutions, ensuring alignment with business goals and IT strategies. Develop and maintain architectural blueprints, roadmaps, and documentation for ServiceNow implementations. Provide technical leadership and guidance in the evaluation, selection, and implementation of ServiceNow modules and applications. Solution Development and Implementation : Oversee the development and deployment of ServiceNow solutions, ensuring best practices and standards are followed. Collaborate with stakeholders to gather requirements, define solution scope, and design comprehensive ServiceNow solutions. Manage the end-to-end implementation of ServiceNow projects, including configuration, customization, integration, and testing. Integration and Automation : Design and implement integrations between ServiceNow and other enterprise systems using REST, SOAP, and other relevant technologies. Leverage ServiceNow's automation capabilities to streamline IT processes and improve service delivery. Ensure seamless data flow and process automation across different IT systems and applications. Governance and Compliance : Establish and enforce governance standards, policies, and procedures for ServiceNow platform usage. Ensure compliance with industry standards, security policies, and regulatory requirements. Monitor platform performance, conduct audits, and implement improvements to optimize ServiceNow operations. Team Leadership and Mentorship Provide leadership and mentorship to junior architects, developers, and administrators. Conduct training sessions and workshops to enhance the team's knowledge and skills in ServiceNow technologies.

Manage and configure ServiceNow IT Service Management (ITSM) modules, ensuring efficient service delivery, incident management, and process automation in the IT environment.

The Servicenow ITSM role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Servicenow ITSM domain.

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, facilitating communication between stakeholders, and overseeing the implementation of best practices in application management. You will also be responsible for guiding your team through challenges and ensuring that project milestones are met efficiently and effectively. Roles & Responsibilities:- Excellent communication and collaboration skills- Capability to work both independently and collaboratively.- Developing, configuring, and customizing the ServiceNow platform to fit business requirements.- Collaborating with functional teams to identify and prioritize business requirements.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and development opportunities for team members to enhance their skills.- Monitor project progress and provide regular updates to stakeholders. Professional & Technical Skills: - Servicenow ITSM(IT service management)- Servicenow Integrations- Servicenow Portal- Servicenow ITOM(IT operation management)- Must To Have Skills: Proficiency in ServiceNow.- Strong understanding of application lifecycle management.- Experience with IT service management processes.- Ability to configure and customize ServiceNow applications.- Familiarity with integration techniques and tools. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Strong experience in ServiceNow development Hands onexperience in IT service management process design Overarching understanding of ServiceNow Enterprise product suite Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions. Ability to apply business concepts into a technical solution Web portal development skills, such as HTML, CSS, Angular JS, bootstrap Experience implementing the following Core Process AreasIncident, Problem, Change, Service Catalog, Request, and CMDB Primary Skills ServiceNow ITSM with CSA OR CAD Certifications ServiceNow Migration/Integration Scripting experience - JavaScript/Client Script/Server Script Skills (competencies)

Looking for an Immediate joiner ITSM & Platform Architecture Leadership: Architect and lead the design and implementation of comprehensive ServiceNow ITSM solutions, including Incident, Problem, Change, Service Catalog, Knowledge, and Service Portal. Develop and maintain the overarching ServiceNow platform architecture, ensuring its stability, scalability, performance, and security as the foundation for all modules. Define and enforce technical standards, guidelines, and best practices for both ITSM and the ServiceNow platform. Drive strategic decisions regarding platform upgrades, module adoption, and integration strategies. Cross-Module Solution Design & Integration: Leverage your expertise in other ServiceNow modules (e.g., IT Operations Management (ITOM), Customer Service Management (CSM), Human Resources Service Delivery (HRSD), Governance, Risk, and Compliance (GRC)) to design integrated solutions that extend beyond traditional ITSM. Architect seamless integrations between ITSM and other ServiceNow modules, as well as external enterprise systems. Identify opportunities to optimize business processes by strategically utilizing the interconnectedness of various ServiceNow modules. Platform Governance & Optimization: Establish and enforce robust ServiceNow platform governance policies and procedures to ensure consistency and maintainability across all modules. Proactively manage platform health, performance, and capacity, implementing optimization strategies as needed. Oversee data architecture, integrity, and security within the ServiceNow environment, considering the implications across all modules. Manage user roles, permissions, and access controls, ensuring appropriate segregation of duties and data protection. Technical Leadership & Mentorship: Provide technical leadership and guidance to ServiceNow developers, administrators, and other technical resources working across different modules. Mentor and coach junior team members, fostering their growth and expertise in the ServiceNow platform. Participate in code reviews and ensure adherence to development best practices across all ServiceNow initiatives. Stakeholder Collaboration & Communication: Collaborate effectively with stakeholders from IT, business units, and other departments to understand their requirements and translate them into comprehensive ServiceNow solutions leveraging multiple modules. Communicate complex technical concepts clearly and concisely to both technical and non-technical audiences. Present architectural designs, solution proposals, and strategic recommendations to stakeholders and leadership. Continuous Learning & Innovation: Stay abreast of the latest ServiceNow releases, features, and industry trends across all relevant modules. Proactively identify opportunities to leverage new ServiceNow capabilities to drive innovation and improve business outcomes. Contribute to the development of the ServiceNow roadmap and strategic vision for the organization.

Overview We are seeking an experienced and results-driven Level 2 Service Desk Analyst to join our dynamic IT team who excels in both customer-facing and internal back-office technical duties. This role demands a proactive, solution-oriented individual who can handle a variety of technical issues while maintaining a high level of customer satisfaction. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work efficiently in a dynamic environment. The Service Desk sits within the ASPIRE Global Service Centre which is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Our ASPIRE Global Service Centre is a core delivery component of the Version 1 ASPIRE Managed Services that place AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on shift-left and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product. Key Responsibilities: Respond to and resolve IT service requests and incidents via phone, email, or chat in a timely and professional manner. Escalate complex issues to higher-level support teams when necessary and follow up to ensure resolution. Maintain accurate records of all user interactions and technical solutions in the ServiceNow ITSM solution. Provide remote support and guidance to users for various IT-related issues. Install, configure, and update software applications and operating systems. Collaborate with other IT team members to ensure timely resolution of issues and continuous improvement of service delivery. Participate in ongoing training and development to stay current with IT trends and technologies. Certifications Required: ITIL Version 4 Foundation Level certification. Relevant 3rd Level IT Certification. Experience Required: Extensive experience in a service desk role. Proficiency in Windows End User Support. Proficiency in Office 365 Support. Knowledge of AWS and Azure fundamentals. Proficiency in Active Directory and Group Policy Support Skills: Attention to detail and accuracy. Strong organizational and time management skills. Ability to handle multiple tasks and priorities in a fast-paced environment. A proactive approach to learning and problem-solving. Strong interpersonal skills and the ability to build positive relationships with colleagues and users. Excellent communication and customer engagement skills. Proficiency in ServiceNow ITSM practices and technologies. Strong technical proficiency in Windows Server and Linux (preferable) operating systems. Strong customer service and communication skills. Additional Requirements: Flexibility to work in a rotating shift pattern, including nights, weekends, and holidays.

We are looking for a ServiceNow Developer to take care of the development and maintenance of the ServiceNow Customer Portal and ITSM solutions. The ideal candidate should have experience with ServiceNow development, customization, and integration. Required Candidate profile Proficiency in developing and customizing ServiceNow applications, ITSM modules, and Customer Portal, with successful third-party integrations.

As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end to end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum 3+ years and 2+ years in ServiceNow Experience in ServiceNow ITSM, CMDB module with experience in implementation, configuration, updates & troubleshooting. Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Working knowledge to develop on Service CatLog Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

Please upload your resume to process your profile. --> https://www.jobs.global.fujitsu.com/job/ServiceNow-ITSM-Technical-Consultant-1550/1550-en_US/ Job Role: Technical Consultant Shift: 2pm to 11pm Work Mode: Hybrid Relevant Exp: 5 to 15 yrs Job Description: This will suit an experienced ServiceNow professional with a successful recent track record of implementing ServiceNow solutions specifically ITSM. The ideal candidate will want to prove themselves quickly to get a reputation for success in this large and passionate organization. Candidates will be experienced in leading ServiceNow engagements end to end, In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties: •Providing hands-on ServiceNow related design and development expertise, supporting a range ServiceNow based consulting initiatives. •Work closely with a team of architects, SMEs, process consultants in end to end implementations •Configure and build integrations with SAP, Workday, etc. •Configure and develop enhancements on the ServiceNow platform to meet business needs for modules - ITSM •Define business problems/opportunities with constraints, goals, budgets and timelines. •Communicate technical problems and solutions to both technical and non-technical audiences. •Ability to convey complex technical concepts in understandable business terms. Consults with business analyst/project manager to develop appropriate technical solutions. •Document and gain acceptance / approvals of selected final solutions. •Execute technical solutions in capacity as a Sr. consultant. •Contribute to the development of Fujitsu IP solutions in ServiceNow. •Coach and advise other Developers. Skill Requirements: •Bachelor's degree with at least 5 years of ServiceNow design and development experience Development experience on the ServiceNow platform including customization of applications such as ITSM and custom apps. •Experience developing ServiceNow solutions and technical design documents from business requirements. •Experience with implementation of custom integrations (REST/SOAP, Flow Designer, Data Stream, Scripted REST API)•Experience developing, implementing, and maintaining large-scale applications and systems. •At least two full lifecycle ServiceNow implementations in the role of a lead consultant. •Must have strong requirements gathering experience. •Programming expertise in Java, JavaScript or other functional programming languages •Demonstrated understanding of ITIL practices •Excellent written and oral communication skills. Skills and Certifications •ServiceNow certifications - Service Now System Administrator, Certified Implementation Specialist is must and preferred in ITSM •ITIL v3 certification •Excellent analytical and problem-solving skills •Excellent verbal and written communication skills •Strong presentation development and Customer Presentation skills •Successful teamwork experience & demonstrated leadership abilities

2+ yrs in ServiceNow Testing (Manual & Automation), ITSM, API Testing, ATF, Agile. Skilled in ISTM modules: IPKCM, SRM, CMDB. Strong hands-on experience in ServiceNow QA processes and tools. Mail:kowsalya.k@srsinfoway.com

ServiceNow Architect - ITOM Exp level - 10 years and above Location : Coimbatore / Hyderabad / Remote Summary : We are seeking a highly skilled ServiceNow Architect specializing in IT Operations Management (ITOM) with at least 10 years of experience to join our dynamic team. The ideal candidate should have extensive hands-on experience in designing and implementing ServiceNow ITOM solutions, demonstrating deep technical expertise and leadership in ServiceNow platform capabilities. Responsibilities : - Lead the design and architecture of ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, and Cloud Management. - Collaborate with stakeholders to gather requirements, understand business needs, and translate them into technical solutions within the ServiceNow platform. - Develop and implement best practices for configuring and customizing ServiceNow ITOM applications to meet organizational requirements. - Provide technical leadership and guidance to development teams, ensuring adherence to architectural standards and best practices. - Conduct workshops, training sessions, and knowledge sharing activities related to ServiceNow ITOM for both technical and non-technical stakeholders. - Act as a subject matter expert (SME) on ServiceNow ITOM capabilities, staying updated with the latest platform enhancements and industry trends. - Drive continuous improvement efforts in ServiceNow ITOM implementations, optimizing processes and enhancing operational efficiency. Requirements : - Bachelor's degree in Computer Science, Information Technology, or related field; advanced degree preferred. - Minimum of 10 years of experience working with ServiceNow platform, with a focus on IT Operations Management (ITOM). - Proven experience in architecting, designing, and implementing ServiceNow ITOM solutions, including Discovery, Service Mapping, and Event Management. - Strong understanding of cloud technologies and experience with ServiceNow Cloud Management would be advantageous. - Excellent communication skills with the ability to effectively interact with technical and non-technical stakeholders at all levels. - ServiceNow certifications such as Certified Implementation Specialist (CIS) in ITSM and ITOM are highly desirable. - Ability to work independently and as part of a team, handling multiple projects simultaneously in a fast-paced environment. - Flexibility to work onsite at Coimbatore or Hyderabad or remotely, as per project requirements.

Experience : Minimum 6+ years of relevant experience. We are seeking a skilled ServiceNow Consultant with expertise in any of the modules like IT Business Management (ITBM), IT Asset Management (ITAM), HR Service Delivery (HRSD), and Strategic Portfolio Management (SPM). The ideal candidate will be responsible for designing, implementing, and optimizing ServiceNow solutions to enhance business processes and drive operational efficiency. Key Responsibilities :- Configure and customize ServiceNow modules, ensuring alignment with business objectives.- Lead workshops to gather and analyze business requirements.- Design and develop workflows, automation, and integrations with third-party tools.- Provide technical leadership in the implementation and enhancement of ITBM, ITAM, HRSD, and SPM modules.- Optimize ServiceNow performance and ensure best practices in platform development.- Collaborate with stakeholders to drive process improvements and digital transformation.- Develop dashboards and reports for real-time insights and decision-making. - Manage system upgrades, patches, and security compliance.- Troubleshoot issues, resolve incidents, and support end-users.- Conduct training and knowledge transfer sessions for teams.- Ensure data integrity and governance across ServiceNow modules.- Work closely with cross-functional teams for seamless ServiceNow adoption.- Stay updated on ServiceNow advancements and recommend improvements.- Support pre-sales and solutioning for ServiceNow implementations.- Document system configurations, workflows, and technical solutions. Qualifications & Skills :- 3+ years of experience in ServiceNow development and administration.- Strong expertise in ITBM, ITAM, HRSD, and SPM modules.- Experience with JavaScript, REST/SOAP APIs, and ServiceNow scripting.- ServiceNow Certified Implementation Specialist (CIS) preferred.- Excellent problem-solving and stakeholder management skills.

Job Title ServiceNow Business Analyst Experience 5 to 8 years Location Coimbatore (Onsite for 3 months, then Remote) Employment Type Fulltime Immediate joiner is Preferred. About The Role We are seeking a highly skilled ServiceNow Business Analyst with 5 to 8 years of experience to join our team in Coimbatore. The initial engagement will be onsite for 3 months, followed by a remote work arrangement. Key Responsibilities - Collaborate with stakeholders to understand business needs and translate them into detailed user stories and requirements. - Work closely with development teams to ensure seamless implementation of ServiceNow solutions. - Conduct requirement gathering sessions, gap analysis, and process documentation. - Strong experience in ServiceNow Projects, with expertise in ITSM and additional modules (a plus). - Define and document Business Analysis (BA) processes and ensure adherence to best practices. - Work with cross-functional teams to drive ServiceNow implementations and enhancements. - Provide training and support to end-users as needed. Requirements - 5 to 8 years of experience as a Business Analyst in ServiceNow projects. - Strong understanding of ServiceNow ITSM and additional modules (preferred). - Expertise in BA processes, requirement gathering, documentation, and user story creation. - Experience working in Agile/Scrum environments. - Excellent communication and stakeholder management skills. Apply Insights Follow-up Save this job for future reference Did you find something suspiciousReport Here! Hide This Job Click here to hide this job for you. You can also choose to hide all the jobs from the recruiter.

ServiceNow Practice Lead Solution Architect Exp : 13+ years Position Overview : The ServiceNow Practice Lead is responsible for driving the strategic direction, implementation, and adoption of ServiceNow solutions within an organization or for clients. This leadership role involves managing a team of ServiceNow professionals, overseeing end-to-end implementations, and ensuring alignment with business objectives. Key Responsibilities : 1. Strategy & Leadership : - Define and drive the ServiceNow practice roadmap and best practices. - Act as the primary subject matter expert (SME) for ServiceNow solutions. - Collaborate with C-level executives, IT leaders, and stakeholders to understand business needs and align ServiceNow capabilities accordingly. - Stay updated with the latest ServiceNow releases, trends, and industry best practices. 2. ServiceNow Implementation & Solutioning : - Lead the design, architecture, and implementation of ServiceNow solutions, including : 1. IT Service Management (ITSM) 2. IT Operations Management (ITOM) 3. IT Asset Management (ITAM) 4. HR Service Delivery (HRSD) 5. Customer Service Management (CSM) 6. Security Operations (SecOps) - Ensure solutions are scalable, secure, and aligned with industry standards. - Optimize ServiceNow workflows, integrations, and automation for enhanced efficiency. - Guide clients on ServiceNow migrations, upgrades, and digital transformation initiatives. 3. Team Leadership & Mentorship : - Build and lead a high-performing ServiceNow consulting and development team. - Provide technical mentorship, training, and knowledge-sharing to team members. - Establish best practices for ServiceNow development, scripting, and configuration. 4. Client Engagement & Project Management : - Work closely with clients to understand requirements and design tailored ServiceNow solutions. - Oversee end-to-end project execution, ensuring timely delivery and high-quality implementations. - Conduct workshops, training sessions, and demos for stakeholders. - Ensure compliance with IT governance, security, and compliance standards. 5. Continuous Improvement & Innovation : - Identify opportunities for automation, process optimization, and AI-driven solutions within ServiceNow. - Drive innovation by exploring new ServiceNow modules and integrations. - Monitor KPIs, performance metrics, and user adoption to continuously improve ServiceNow solutions. Required Skills & Experience : - 8+ years of experience in ITSM, ITOM, or ServiceNow consulting. - 5+ years of hands-on experience leading ServiceNow implementations. - Deep understanding of ServiceNow architecture, workflows, scripting, and integrations. - Experience in ServiceNow development, including JavaScript, Glide APIs, REST/SOAP integrations. - Strong knowledge of ITIL, Agile, and DevOps frameworks. - Excellent leadership, client management, and communication skills. - Experience in ServiceNow migrations, upgrades, and automation initiatives. Preferred Certifications : - ServiceNow Certified System Administrator (CSA) - ServiceNow Certified Implementation Specialist (CIS) - ITSM, ITOM, HRSD, CSM, SecOps - ITIL v4 Foundation Certification Why Join Us? - Opportunity to lead enterprise-wide ServiceNow transformations. - Work with top-tier clients and cutting-edge ServiceNow solutions. - Continuous learning and career growth opportunities in ITSM, ITOM, and automation. - Competitive salary, benefits, and a collaborative work culture.

Overview At Pepsico were redefining operational excellence with a data-driven mindset, and our Global IT team is at the forefront of this transformation. Our technology teams leverage advanced analytics to deliver predictive insights, enhance operational efficiency, and create unmatched consumer and customer experiences. Our culture is guided by our core values which define our mission to excel in the marketplace and act with integrity in everything we do. Were creating value with every initiative while promoting a sustainable and socially impactful agenda. Responsibilities Key Areas Predictive AI-based Operations ServiceNow Now Assist at Service Desk and Digital Experience Descriptive Analytics and Insights generation on ServiceNow Data Azure Cloud, Data Architecture and Azure ML Services for Global Service Desk, IT Service Management (ITSM) and Global Workplace Leadership & Stakeholder Management Responsibilities Predictive Ops and IT Experience ManagementLeverage your extensive domain expertise in ServiceNow ITSM, Service Desk Management, and End User Experience Management to identify areas for improvement and opportunities for AI and Predictive IT Ops applications, and building capabilities and optimizing Workplace Efficiency Azure Machine LearningLead the exploration and identification of Predictive and Forecasting use cases specifically tailored to the ServiceNow platform, focusing on maximizing business impact and user adoption using Azure stack. Utilize Azure Machine Learning to develop and deploy predictive models, ensuring integration with Azure services and seamless operationalization. Product ManagementPrioritize and manage the Digital Brain (i.e. AI use cases) product backlog, ensuring the timely delivery of predictive models, features, and improvements. Oversee the release of high-quality predictive solutions that meet organizational goals. Leadership and ManagementPartner with the leadership to develop a strategic roadmap for applying AI and Predictive capabilities across ITSM, Service Desk, and Digital Experience functions leveraging ServiceNow data. Stakeholder CollaborationCollaborate extensively with stakeholders to understand pain points and opportunities, translating business needs into precise user stories and actionable tasks. Ensure clear communication and alignment between business objectives and technical implementation Lead other team members in the different digital projects acting as a data science lead for the project. Act as a subject matter expert across different digital projects. Act as stream leader in innovation activities Partner with product managers in taking DS requirements and assessing DS components in roadmaps. Partner with data engineers to ensure data access for discovery and proper data is prepared for model consumption. Lead ML engineers working on industrialization. Coordinate work activities with Business teams, other IT services and as required. Drive the use of the Platform toolset and to also focus on 'the art of the possible' demonstrations to the business as needed. Communicate with business stakeholders in the process of service design, training and knowledge transfer. Support large-scale experimentation and build data-driven models. Experience in cloud-based development and deployment (Azure preferred) Set KPIs and metrics to evaluate analytics solution given a particular use case. Refine requirements into modelling problems. Influence product teams through data-based recommendations. Research in state-of-the-art methodologies. Create documentation for learnings and knowledge transfer. Create reusable packages or libraries. Experience in leading contractors or other team members Qualifications EducationBachelors or Masters degree in computer science, Information Systems, or a related field. ExperienceExtensive experience (12+ years) in ITSM / Service Desk Transformation / IT Operations arena with exposure to predictive intelligence, data architecture, data modelling, and data engineering, with a focus on Azure cloud-based solutions. Technical Skills: Knowledge of Azure cloud services, including Azure Data Factory (ADF), Azure Data Lake Storage (ADLS), Azure Databricks (ADB), and Azure Machine Learning. Domain KnowledgeDeep understanding of ServiceNow modules, specifically ITSM related to incident, problem, request, change management coupled with extensive knowledge of predictive analytics, data science principles. Understanding and visibility into IT Operations and Support services including, Global Workplace Services like End user compute, Workplace management solutions, Unified Communications and Collaborations is an added advantage. Analytical Skills: Outstanding analytical and problem-solving skills to translate extensive business experience into highly effective predictive intelligence solutions. CommunicationExceptional communication and interpersonal skills, honed through years of collaboration with diverse stakeholders and vendors. MethodologiesExtensive experience with agile methodologies and a record of working in highly dynamic and agile development environments. Project ManagementProven ability to manage multiple projects concurrently, prioritizing tasks effectively to drive impactful results. LeadershipDemonstrated leadership and management capabilities, with a track record of guiding teams to achieve strategic goals and fostering a collaborative team environment. Strong Knowledge in Statistical/ML/AI techniques to solve supervised (regression, classification) and unsupervised problems, with focus on time series forecasting. Experiences with Deep Learning are a plus. Functional Knowledge at least one of these IT Service Management (ITSM) IT Service Desk ServiceNow (ITSM Module) Digital Workplace Services Technical Knowledge Azure Machine Learning (AML) Mandatory Azure Databricks (ADB) Mandatory Azure Data Factory (ADF) Optional Azure Data Lake Storage (ADLS) Optional Certifications at least one of these Azure Fundamentals (AI-900) Azure AI Engineer Azure Data Scientist ITIL Foundation or above

Company Description Oblytech is your all-in-one IT partner, specializing in ServiceNow and an Official Salesforce Partner, offering cost-effective offshore expertise and comprehensive IT solutions tailored to your needs. Our India-based team specializes in ServiceNow and Salesforce solutions, IT consulting, staff augmentation, and expertise in major platforms like Microsoft, Google, and AWS. We provide custom software development, managed IT services, data analytics, cloud solutions, DevOps & automation, project management & business analysis, and QA services. About the Role: Oblytech is looking for four experienced ServiceNow Technical Consultants to support a global implementation project with a strong focus on Customer Service Management (CSM) and Order Management for Telecom (OMT) . The engagement begins in June and requires hands-on development experience in one or both modules. Youll be working closely with global teams, contributing to custom development, platform configuration, and process optimization. Candidates with strong expertise in either CSM or OMT are welcome, though prior experience in both will be preferred. Key Responsibilities: Configure, develop, and customize ServiceNow CSM and/or OMT modules according to project requirements. Build features such as case management, agent workspace, SLAs, entitlements, product catalogs, and order workflows. Develop service catalog items, order fulfillment processes, and customer service automation flows. Create REST and SOAP integrations with external platforms and manage data synchronization via Integration Hub. Write clean, efficient JavaScript code using Glide APIs, Business Rules, UI Policies, and Flow Designer. Implement security controls, access policies, and governance best practices across the platform. Participate in agile ceremonies including sprint planning, reviews, and retrospectives, contributing actively to backlog grooming and delivery estimation. Conduct unit testing, code reviews, and support QA/UAT for release management. Collaborate with cross-functional global teams and business stakeholders for requirements analysis, solution demos, and feedback incorporation. Maintain detailed technical documentation including design specs, workflows, and knowledge transfer guides. Required Skills and Experience: Customer Service Management(CSM) experience is mandatory. Strong knowledge of ServiceNow development and customization , including workflows, UI actions, and business rules. Experience with ServiceNow integrations using REST/SOAP APIs, Integration Hub, and external system connectors. Exposure to Service Bridge and Attribute-Based Case Routing (preferred). Knowledge of Order Management for Technology Providers (OMT) (preferred). Hands-on experience in scripting (JavaScript, Glide APIs), UI customization, and ServiceNow administration . Understanding of ServiceNow data models, security architecture, and platform governance . Ability to troubleshoot, debug, and optimize ServiceNow applications for better performance. Strong problem-solving skills, attention to detail, and ability to work in offshore teams . Certifications: CIS-CSM (Certified Implementation Specialist CSM) Suite - Order Management - Telecom, Media, Technology Professional CSA, CAD Why Join Oblytech? Remote Work Possibility: Flexible remote work arrangements for candidates in India and Australia to support global clients seamlessly. Be part of a globally distributed support team working with high-impact enterprise customers. Exposure to cutting-edge ServiceNow modules, integrations, and application development. Competitive compensation and growth opportunities in a fast-paced IT consulting firm.

As a Senior System Administrator for ServiceNow, you will play a critical role in our IT Service Management team at Nokia. You'll ensure the stability and optimal performance of the ServiceNow platform, which supports diverse use cases across the organization. Collaborating closely with cross-functional teams, you will tackle support incidents, enhance system capabilities, and implement new features that streamline processes. The work environment is dynamic and collaborative, with a strong emphasis on innovation and continuous improvement, allowing you the opportunity to make significant contributions to our digital transformation initiatives. You have: Bachelor of Engineering in Computer Science or related field from recognized university with 5-7 years of experience as a ServiceNow Administrator/Developer with a deep understanding of the ServiceNow platform. Strong proficiency in JavaScript, HTML, CSS, and ServiceNow scripting languages (Glide Script, AngularJS). Experience with ServiceNow ITSM, CMDB, ITOM, and core modules. ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD). It would be nice if you also had: Familiarity with Agile methodologies and project management tools. Experience with ServiceNow integration tools (REST, SOAP APIs, IntegrationHub). Strong problem-solving, troubleshooting, and analytical skills. ITIL Foundation Certification. Ensure the stability and usability of the ServiceNow platform through proactive monitoring and maintenance. Troubleshoot and resolve support incidents and service requests related to ServiceNow efficiently. Configure and customize the ServiceNow system, including workflow creation tailored to user needs. Manage integrations with third-party tools to enhance ServiceNow capabilities. Implement and oversee change requests, ensuring proper testing and deployment in the ServiceNow environment. Analyze user stories and internal processes to optimize system performance and automate workflows. Lead the deployment of new features and applications while guiding team members on best practices. Collaborate with stakeholders to align ServiceNow services with business objectives and drive continuous improvement.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Software License Management Good to have skills : ServiceNow ITSM Software Asset Management (SAM) Minimum 5 year(s) of experience is required Educational Qualification : Degree in IT or Business-related discipline; Project Role :Application Support Engineer Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have Skills :Software License ManagementGood to Have Skills : ServiceNow ITSM Software Asset Management (SAM)Job Requirements :Key Responsibilities :1 Manage the delivery of multiple software license compliance reviews to agreed timeframes and budgets;2 Work with end users to assist in the data collection process enabling a smooth and efficient end to end review process that meets our client timescales;3 Drive progress of SAM engagements resolution of compliance issues4 Deliver information to Customers on best licensing practices to enhance knowledge and understanding Technical Experience :1 An understanding of scan tools used to manage software deployment SCCM, CMDB, RV Tools, Map Toolkit, etc;2 Must have Knowledge on Microsoft, Adobe from Tier 2 or Tier 3 publishers ;3 Understanding of Licensing, maintenance and support elements of agreements; and4 Fair understanding of enterprise / server estate configuration4 A technical understanding of networks, the use of licensed software and software deployment; Professional Attributes :1 Excellent communication skills verbal written; 2 Advanced analytical skills using Excel or other software tools3 Strong project management and delegation skills, meeting and enforcing deadlines Educational Qualification:Degree in IT or Business-related discipline;Additional Info :Flexible shift timing

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Hardware Asset Management (HAM) Good to have skills : Servicenow Tools Administration Minimum 5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As a ServiceNow ITSM Hardware Asset Management (ITAM) Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with the ServiceNow platform and collaborating with cross-functional teams to ensure successful implementation of ITAM solutions. Roles & Responsibilities: Design and develop ServiceNow ITSM Hardware Asset Management (ITAM) solutions to meet business requirements. Collaborate with cross-functional teams to ensure successful implementation of ITAM solutions. Assist in defining requirements and designing applications to meet business process and application requirements. Provide technical expertise and guidance to team members and stakeholders on ServiceNow ITSM Hardware Asset Management (ITAM) solutions. Professional & Technical Skills: Must To Have Skills:Strong experience in ServiceNow ITSM Hardware Asset Management (ITAM). Good To Have Skills:Experience in Servicenow Tools Administration. Experience in designing and developing ServiceNow ITSM Hardware Asset Management (ITAM) solutions. Strong understanding of ITAM processes and best practices. Experience in providing technical expertise and guidance to team members and stakeholders on ServiceNow ITSM Hardware Asset Management (ITAM) solutions. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow ITSM Hardware Asset Management (ITAM). The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful ITAM solutions. This position is based at our Bengaluru office. Qualifications Engineering with ServiceNow Certification

As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum 3+ years and 2+ years in ServiceNow Experience in ServiceNow ITSM, CMDB, GRC, HRSD, ITOM module with experience in implementation, configuration, updates & troubleshooting. Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Working knowledge to develop on Service Catalog Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and. CIS-ITSM Certifications

About the Role : A NASDAQ-listed international enterprise with a focus on both services and products for the Internet is looking for an API Developer. Job Responsibilities : - Evaluate, train, and enhance foundational LLM models for ServiceNow scripting languages, focusing on improving co-pilot features for accurate and context-aware automation support. - Conduct regular evaluations and feedback loops to refine LLM-based integrations, ensuring alignment with business objectives. - Fine-tune models using techniques such as Supervised Fine-Tuning (SFT) and Reinforcement Learning from Human Feedback (RLHF) to optimize ServiceNow's scripting capabilities, including JavaScript, GlideScript, and advanced querying techniques like GlideQuery and Dot-walking. - Develop and implement automated processes using ServiceNow's scripting languages (JavaScript, GlideScript, etc.), leveraging advanced techniques for data manipulation and workflow automation. - Optimize existing scripts and workflows to enhance performance, reliability, and scalability within the ServiceNow platform. - This is not a ServiceNow admin job, but a LLM trainer job in the context of ServiceNow development with a focus on ServiceNow scripting Job Requirements : Tech Skills : - Minimum of 3-5 years of hands-on experience with ServiceNow, specifically in developing and implementing custom integrations and applications using ServiceNow APIs. - Strong experience on at least one module other than ITSM like HRSD/ITOM/CSM/ITAM/FSM etc. - Any module specific CIS certification will be preferred. - Experience in creating and modifying ServiceNow based technical requirementsStrong proficiency in JavaScript and GlideScript, with expertise in advanced querying techniques like GlideQuery and Dot-walking. - ServiceNow certifications, such as ServiceNow Certified Application Developer (CAD), are highly desirable. Soft Skills : - Strong problem-solving skills with meticulous attention to detail. - Excellent communication and collaboration abilities, capable of working effectively in a fast-paced, agile development environment. - Strong analytical and critical thinking skills to evaluate and improve scripting solutions based on performance metrics and business needs. Search Guidance Number of Position : 10 Mandatory Skills : 3+JavaScript, 3+Glide Script, 3+ ServiceNow APIs Total Years Of exp : 3-5 years ServiceNow, specifically with ServiceNow APIs Opportunity : Full Time, 8 hours (4 Hours overlap with PST) Notice Period : Immediate

Role & responsibilities We are seeking a highly skilled ServiceNow Specialist to manage the customised solution, ServiceNow development, ITIL foundation and Stakeholder management knowledge. Responsibilities: Custom Application Management: Provide support and maintenance for custom ServiceNow applications. Work directly with custom applications to resolve issues and implement enhancements. Incident and Change Management: Manage and resolve incidents related to custom applications, adhering to defined SLAs. Implement change requests following established change management procedures. Work within the Incident, Problem, and Change Management frameworks. Technical Development: Develop and maintain Service Portal components (Widgets, Widget Instances, Pages). Develop and maintain server-side logic using: Flow Designer (Sub flows and Actions) Workflows Business Rules Script Includes Notifications Email Scripts Outbound REST Message Integration Transform Maps Develop and maintain client-side logic using: Client Scripts UI Policies UI Actions Proficient in debugging ServiceNow application issues. Reporting and Dashboards: Create and maintain reports and dashboards to provide insights into application performance and usage. Required Skills and Experience: Proven working experience with ServiceNow Custom Applications. Strong understanding of ServiceNow Incident, Problem, and Change Management processes. Proficiency in debugging ServiceNow application issues. Extensive experience with ServiceNow Service Portal development. Strong technical knowledge of ServiceNow server-side and client-side development. Experience creating reports and dashboards in ServiceNow. Strong communication skills. Ability to work independently and as part of a team. Looking for candidates who can join with 15 days time

Location - Pan India Grade - B2, B3, C1 B2 - 22 LPA (7.5% variable included) B3 - 32 LPA (10 % variable included) C1 - 44 LPA ( 15% variable included) Locations: Bangalore, Hyderabad, Chennai, Pune, Delhi/NCR,Kolkata and Bhubaneswar interviews: 3 Rounds 1st and 2nd round will be technical round 3rd will be HR / Managerial round ServiceNow Developer 1) ITSM (Incident, Problem and Change Management) 2) Scripting (Client side and server side) 3) Integration (Inbond and Outbond Integration), Rest, SOUP or Soup UI Below are the Modules of ServiceNow HRSD CSM FSM TSM CMDB Portal Catalog ITOM ITAM (SAM and HAM) ServiceNow Developer with any combination of modules is fine. HRSD Experience with the ServiceNow HR Service Delivery (HRSD) application Knowledge of HR functions, processes, and best practices Knowledge of Case Management, Knowledge Management best practices and design Experience designing and/or implementing an HR Shared Services center Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services. OR CSM Must have hands on standard CSM process implementation ServiceNow in depth Process knowledge (CSM Process, integrations etc.) Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.) Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management OR FSM Working experience with FSM application on Work Order management, scheduling and dispatch Configuring Field Agent activities ( Mobile & Desktop) Configuring Field Service Business Process, Assignment, and Add-ons Optimizing Scheduling, Dispatch, and Inventory Operations & Configuring Time Recording Integrations with Applications and Data Sources. Process Integrations Good Knowledge on Field Service Industry good practice