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Tata Consultancy Services
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ServiceNow Functional Lead

ServiceNow Functional Lead

Tata Consultancy Services

5 - 10 years

0 - 1 Lacs

pune mumbai (all areas)

Posted:-1 days ago| Platform:

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Skills Required

servicenow development servicenow itsm servicenow it service management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Role: ServiceNow Functional Lead

Location: Pune

Exp:5+ Years

Note-Immediate joiner or notice period within 45 days will be preferred

Must-Have:

ServiceNow Consulting Lead is expected to position ServiceNow solutions by understanding customers business requirements. They will also lead assessment driven advisory activities focused on ServiceNow as a platform for transformation.

Responsibilities: -

Lead workshops to understand customers business imperatives, technology landscape and transformation priorities
Perform framework driven assessment to benchmark customer’s maturity levels across specific domains & functions
Map customer’s business problems to ServiceNow solutions
Present a PoV to customer on how TCS will leverage the platform to address their priorities
Prepare business case for ServiceNow driven transformation
Craft a solution roadmap aligned with customer’s business and technology strategy

Skillset: -

5+ years of experience in ServiceNow
Experience across ITSM, ITOM, HAM, SAM, SPM, Customer/Employee Experience, Operational excellence and Industry Solutions
Experience in Advisory, Consulting, Sales and Solutions roles is preferred
Experience in collaborating with multiple stakeholders from within the organization, customer as well as partner
Experience leading large transformation programs is preferable.

Soft skills: -

Good oral and written communication skills
Good organizational and personal skills to communicate with business stakeholders
Proactive, self-driven, motivated and results orientated
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment

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