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Deutsche Bank
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Senior Service now Business Analyst, AVP

Senior Service now Business Analyst, AVP

Deutsche Bank

10 - 15 years

30 - 35 Lacs

pune

Posted:1 month ago| Platform:

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Skills Required

cmdb itam itsm ham servicenow itsm it asset management business strategy asset management business analysis software asset management servicenow sprint planning software licensing agile hardware asset management itil microsoft licensing

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role :
Job TitleSenior Service now Business Analyst, AVP
LocationPune, India
Role Description

You will be joining Foundational Platforms team within GTI/Automation Platform as a Senior Business Analyst (AVP). The team is responsible for engineering of ServiceNow platform that runs banks CMDB, ITOM, ITAM (SAM, HAM) and ITSM processes (Incident, Problem, Change, Configuration, Service Request, and others). It is one of the most used applications within the Bank.

You will have an opportunity to elicit requirements, design and implement solutions used by tens of thousands of users across the world. We are a global team and you will work with the best ServiceNow Engineers and Business Analysts within the teams spanning three locations (UK, US and India).

Your key responsibilities

Being a Subject Matter Expert in ServiceNow ITSM (Incident, Problem, Change, Knowledge, Service Request) and providing support to the relevant development teams

Liaising with the Product Team, customers, and other stakeholders as appropriate and acting as the business/functional counterpart for solution identification

Participating in the analysis of incoming demand requests and progressing them to technical stories for the backlog

Supporting Agile ceremoniesSprint planning, Daily stand-up, Show&Tell and Retrospectives

Actively supporting the business strategy, plans, and values, contributing to the achievement of a high-performance team culture

Understanding the tribe-wide guidelines/best practices and ensures they are made aware to the team during decision making

Accountable for Defect analysis and taking it to closure through collaboration with developers and architects

Ensure any gaps are identified, surfaced and are supported to address them

Actively support chapter initiatives, hiring, updating BA best practice documents

Support and Groom junior team members when necessary

Your skills and experience

Minimum 10 years of experience working in dynamic IT environment

Minimum 4 years of experience working as a ServiceNow Business Analyst

ServiceNow in-depth product knowledge is required in ITSM (Incident, Problem, Change, Knowledge, Service Request)

Additionally, knowledge is one or more of the following areas is welcome

ITOM (Discovery/Service Mapping) or

ITAM (SAM, HAM) or

CMDB

Proven experience of a Highly Skilled Business Analyst in taking very high-level requirements and working with stakeholders of different seniorities to translate them into technical stories is a Must

Experience working in Scaled Agile environment

Advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities

Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations

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Senior Service now Business Analyst, AVP