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Capgemini
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ServiceNow ITSM Developer

ServiceNow ITSM Developer

Capgemini

6 - 9 years

6 - 11 Lacs

chennai coimbatore bengaluru

Posted:3 days ago| Platform:

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Skills Required

side javascript servicenow itsm servicenow development itsm modules web services cmdb servicenow tool ui policy service catalog workflow analysis ui ldap test planning technical documentation data integration servicenow itsm client scripts itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your Role

Develop and configure ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB).

Customize workflows, business rules, UI policies, client scripts, and integrations.

Collaborate with process owners and stakeholders to gather requirements and translate them into technical solutions.

Implement and maintain ServiceNow integrations with third-party tools (e.g., LDAP, SCCM, monitoring tools).

Perform upgrades and patches, ensuring platform stability and performance.

Create and maintain technical documentation, including design specs, test plans, and user guides.

Your Profile

6 to 9 years of enterprise IT experience with advanced expertise in ServiceNow implementations, including design, configuration, and deployment of ITSM solutions.

Strong technical knowledge in ServiceNow scripting and system components, including Business Rules, Script Includes, UI Actions, UI Policies, Forms, Menus, Notifications, Imports, Transforms, Web Services, and Content Management.

Proven experience in developing, designing, configuring, and rolling out new application modules, workflows, and service catalog requests tailored to business needs.

Hands-on proficiency in client-side and server-side JavaScript, ServiceNow APIs, and all scripted aspects of the platform, including Scheduled Jobs and automation routines.

Skilled in Service Portal and Widget development, third-party tool integrations, and CMDB data integration, with a solid understanding of ITSM best practices and a track record of delivering scalable, enterprise-grade solutions.

What will you love working at Capgemini

Work with the latest ServiceNow tools and practices aligned with its roadmap for innovative solutions.

Collaborate with cross-functional teams including architects, business analysts, and client stakeholders.

Contribute to large-scale rollouts and multi-country implementations of ITSM modules.

Location - Bengaluru,Chennai,Coimbatore,Gurugram,Hyderabad,Mumbai,Noida,Pune

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ServiceNow ITSM Developer