ServiceNow ITOM, ITSM, CSM, HRSD, CMDB & ITAM Architect

Job Title: ServiceNow ITOM, ITSM, CSM, HRSD, CMDB & ITAM Architect

Work mode: Hybrid/Remote/Onsite (Bangalore)

Role Overview:

We are looking for an experienced ITOM, ITSM, CSM, HRSD, CMDB & ITAM Architect to design and implement enterprise-level solutions that optimize IT operations, asset management, and configuration data accuracy. The ideal candidate will have strong expertise in ServiceNow or similar platforms, with a deep understanding of ITIL processes and best practices.

Key Responsibilities:

Architecture & Design:

Define and implement architecture for CMDB, ITOM, and ITAM modules.

Design scalable solutions for Discovery, Service Mapping, Event Management, and Asset Management.

Implementation & Integration:

Configure and customize CMDB, ITOM, and ITAM modules on ServiceNow or equivalent platforms.

Integrate CMDB with ITSM, ITAM, procurement, and financial systems.

Governance & Compliance:

Establish CMDB governance, data quality standards, and reconciliation processes.

Implement ITAM policies for license compliance, audit readiness, and cost optimization.

Monitoring & Optimization:

Develop dashboards for CMDB health, ITOM performance, and asset utilization.

Optimize discovery schedules, service mapping accuracy, and asset lifecycle processes.

Technical Expertise:

Strong knowledge of ITIL framework and best practices.

Hands-on experience with ServiceNow CMDB, Discovery, Service Mapping, Event Management, ITAM (SAM/HAM).

Proficiency in integrations, workflows, and automation.

HLA, Cloud cost management, Metric Intelligence, Event management (good to have), CSDM, etc.. and ITAM also in CMDB/ITOM

Soft Skills:

Excellent communication and stakeholder management skills.

Strong analytical and problem-solving abilities.

Preferred Certifications:

Addon Expertise: ServiceNow Certified Implementation Specialist (Discovery / ITOM / ITAM)

ITIL Expert or Managing Professional

SAM Professional or equivalent

Job Type: Full-time

Pay: ₹50,000.00 - ₹70,000.00 per month

Work Location: In person