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IAT Networks
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voice process

voice process

IAT Networks

0 years

0 Lacs

tiruchirappalli tamil nadu india

Posted:1 day ago| Platform:

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Skills Required

networks cutting technology staffing efficiency agility communication service training adaptability support

Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

IAT Networks is a fast-growing startup providing cutting-edge IT solutions, BPO services, and manpower outsourcing to clients globally. With innovation at the core, the company offers customized technology solutions, streamlined process outsourcing, and tailored staffing services for businesses of all sizes. Committed to client success, IAT Networks focuses on helping organizations enhance efficiency, reduce costs, and accelerate growth. With a global reach and a client-centric approach, the company blends startup agility with deep enterprise expertise to deliver impactful results.

Role Description

This is a full-time, on-site role located in Tiruchirappalli for a Voice Process Representative. The role involves handling customer queries, resolving complaints, and providing timely and effective solutions via voice communication. Responsibilities include delivering exceptional customer service, maintaining accurate records of interactions, and identifying areas for process improvement. The role also entails participating in team training sessions and aligning with organizational standards to ensure a high-quality service experience.

Qualifications

Strong Customer Service and Communication skills, both verbal and written
Proficiency in Analytical Skills and Business Process Improvement to identify and implement enhancements
Ability to train and collaborate with team members to maintain operational excellence
Attention to detail, problem-solving skills, and adaptability in a dynamic environment
Fluency in multiple languages is a plus
Relevant experience in voice-based customer support roles is preferred
Minimum educational qualification: High school diploma or equivalent

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voice process

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Experience: Not specified

Salary: Not disclosed

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