voice process

0 years

2 Lacs

Posted:5 days ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Description

We are looking for Customer Support Executives (Voice Process) to handle inbound and outbound customer calls professionally. The role involves resolving customer queries, providing accurate information, and ensuring customer satisfaction.

Key Responsibilities

  • Handle inbound/outbound calls from customers
  • Resolve customer queries related to orders, delivery, payments, services, or complaints
  • Provide clear and accurate information in a polite manner
  • Maintain customer records in CRM systems
  • Follow company SOPs and quality standards
  • Escalate unresolved issues to the concerned team
  • Meet daily call and performance targets

Eligibility Criteria

  • Minimum 12th pass / Any graduate
  • Freshers & experienced candidates can apply
  • Good Tamil + Basic English communication (or English + Hindi, as per process)
  • Willingness to work in day / night shifts
  • Basic computer knowledge

Skills Required

  • Good verbal communication
  • Active listening skills
  • Customer-focused approach
  • Problem-solving ability
  • Ability to work under pressure

Job Types: Full-time, Permanent

Pay: ₹17,000.00 - ₹22,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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