ServiceNow-ITAM

ServiceNow-ITAM

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Key Responsibilities

Design develop and implement Platform Performance Analytics solutions in ServiceNow

Configure data sources indicators breakdowns and widgets in the PA module

Develop interactive dashboards scorecards and reports aligned to stakeholder needs

Optimize data collection jobs and ensure the accuracy and timeliness of analytics data

Work with process owners and business analysts to translate business goals into measurable KPIs

Maintain data governance standards and enforce best practices in analytics modelling

Support ongoing enhancement troubleshooting and optimization of existing PA solutions

Participate in sprint planning code reviews and agile ceremonies as part of a development team

Collaborate with integration teams for crossplatform data modelling eg CMDB Incident Change

Provide mentorship to junior developers as needed

Required Skills Experience

5 years in ServiceNow development with 2 years in Performance Analytics

Strong knowledge of ServiceNow PA components indicators time series breakdowns etc

Handson experience with JavaScript Glide APIs and ServiceNow REST APIs

Expertise in ServiceNow modules ITSM CMDB and IncidentChange Management

Familiarity with data visualization and storytelling best practices

Certified Implementation Specialist Performance Analytics preferred

Desirable

ITIL v4 Foundation certification

Experience with ServiceNow Reporting CMDB Health or ITOM integrations

Background in data modelling ETL or BI platforms a plus