ServiceNow-ITAM

Job Title:

Locations:

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Employment Type:

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About the Company

Our client is a trusted global innovator of IT and business services, present in 50+ countries. They specialize in digital & IT modernization, consulting, managed services, and industry-specific solutions. With a commitment to long-term success, they empower clients and society to move confidently into the digital future.

"Key Responsibilities

Design develop and implement Platform Performance Analytics solutions in ServiceNow

Configure data sources indicators breakdowns and widgets in the PA module

Develop interactive dashboards scorecards and reports aligned to stakeholder needs

Optimize data collection jobs and ensure the accuracy and timeliness of analytics data

Work with process owners and business analysts to translate business goals into measurable KPIs

Maintain data governance standards and enforce best practices in analytics modelling

Support ongoing enhancement troubleshooting and optimization of existing PA solutions

Participate in sprint planning code reviews and agile ceremonies as part of a development team

Collaborate with integration teams for crossplatform data

modelling eg CMDB Incident Change

Provide mentorship to junior developers as needed

Mandatory Skills

✔ 5 years in ServiceNow development with 2 years in Performance Analytics

✔ Strong knowledge of ServiceNow PA components indicators time series breakdowns etc

✔ Handson experience with JavaScript Glide APIs and ServiceNow REST APIs

✔ Expertise in ServiceNow modules ITSM CMDB and IncidentChange Management

✔ Familiarity with data visualization and storytelling best practices

✔ Certified Implementation Specialist Performance Analytics preferred

Desirable

✔ ITIL v4 Foundation certification

✔ Experience with ServiceNow Reporting CMDB Health or ITOM integrations

✔Background in data modelling ETL or BI platforms a plus"

Important Note (Please Read Before Applying)

NOT apply

• You have

  less than 8 years

  or

  more than 12 years

  of experience
• You do not have ServiceNow-ITAM

  hands-on experience

• You do not have

  hands-on

  JavaScript Glide APIs and ServiceNow REST APIs

  experience

• You are on a

  notice period longer than 15 days

• You are looking for hybrid

  only

  (role is hybrid in Bangalore )
• You are a

  fresher or unrelated background (e.g., support, testing only, non-Java roles)

ONLY if