Servicenow ITAM - HAM analyst

HAM Analyst:

• Configuration and maintenance of Hardware Asset Management Workspace for Operational Use
• Knowledge transfer to Hardware Asset Management Team on Hardware Asset Management Workspace for supporting day-to-day activities
• Ensure Correctness and Completeness of Asset related attributes being populated from Discovery as well as non-discoverable attributes
• Daily remediation of discrepancies and gaps reported through the ITAM Dashboards
• Hardware Model Management - Normalization of Hardware Models and population of Lifecycle data (EOL/EOS) from Content Library
• Alignment of Hardware Models and Service Catalog
• Establish and manage data Certification cycle for Product Owners to certify and attest to the EOL/EOS dates populated from the Content Library aligned to Hardware Models
• Identify and report on Hardware Product EOL/EOS dates with a focus on Products that have approaching EOL/EOS dates, Approved Exceptions & Remediation Activities in progress
• Enablement of Out of the Box Catalogs/Workflows for Lifecycle Management
• Population of Financial data for each of the defined Hardware
• Correctness and Completeness of Financial field population for all Hardware Models
• Tracking and reporting on financial costs associated with Hardware Assets

Objectives:

• Mature knowledge and usage of Hardware Asset Management and HAM Pro Components leveraging ServiceNow native tooling capabilities
• Mature Operational Health of Hardware Asset Management (Completeness, Correctness, and Compliance)
• Improve Visibility and Insights of Hardware Asset Management Data
• Improve Correctness and Completeness Hardware Model Data
• Improve Data Consistency and Accuracy for Hardware Assets
• Mature End of Life and End of Support Management for Hardware Assets
• Provide Budgeting, Forecasting, and Cost Optimization through Financial Management of Hardware Assets

Exp Range: 8 TO 10

Location: Chennai