ServiceNow HRSD Product Analyst

As a ServiceNow HRSD Specialist, you will leverage your 5+ years of experience in ServiceNow HRSD products, focusing on modules like Case and Knowledge Management, Employee Center Pro, Employee Journeys, and Integrations. Your expertise will be instrumental in delivering scalable global enterprise HR solutions. You will play a key role in understanding how ServiceNow HRSD integrates with other Enterprise Solutions such as Workday, SAP, and SilkRoad to enhance the overall Employee Experience. In this role, you will be responsible for evaluating solution options using ServiceNow to address business challenges. Your ability to align technology with business strategy through proactive collaboration at all levels will be crucial. Utilizing data and analysis to drive decision-making, you will contribute to improving HR performance and employee satisfaction. Your role will require exceptional communication and facilitation skills, enabling you to complete multiple tasks efficiently under pressure. Your positive attitude and adaptability to ambiguous work environments will be key to your success. Holding a ServiceNow Certified Implementation Specialist (CIS) HRSD certification is mandatory, along with a Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field. Advanced certifications in project management or HR management are advantageous. Experience in IVR or Employee Document Management is a plus. Familiarity with configuring ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs, agent workspace, table management, and performance analytics is desired. Proficiency in HR analytics and reporting tools will be beneficial for measuring HR performance. This is a full-time, permanent position with benefits including health insurance and Provident Fund. The work schedule is a day shift from Monday to Friday, with the work location being in person. The application deadline is 14/07/2025, and the expected start date is 19/07/2025.,