We are looking for a passionate and skilled ServiceNow HRSD Product Analyst with strong experience in driving global enterprise HR service delivery transformations through ServiceNow. As part of the team, you will play a critical role in designing, analyzing, and implementing HR workflows and self-service experiences using ServiceNow HR Service Delivery (HRSD) capabilities. You'll collaborate closely with stakeholders across HR, IT, and business functions to ensure seamless employee experiences through digital platforms.
Key Responsibilities
Leverage 5+ years of hands-on experience with ServiceNow HRSD modules, including :
- Case and Knowledge Management
- Employee Center Pro
- Employee Journeys
- Integrations with enterprise systems
- Drive end-to-end implementation of HRSD solutions in alignment with business goals for global enterprises, focusing on scalability and user-centric design.
- Collaborate with HR stakeholders and business process owners to analyze current-state workflows and design future-state solutions on the ServiceNow platform.
- Lead or support discovery workshops and stakeholder interviews to gather requirements, define use cases, and translate them into functional design specifications.
- Integrate ServiceNow HRSD with external enterprise platforms like Workday, SAP SuccessFactors, SilkRoad, and other HR or ERP systems for seamless data flow and operational efficiency.
- Advocate for employee experience enhancements using ServiceNow capabilities; recommend features that align with strategic HR transformation goals.
- Evaluate technical options and product capabilities to recommend the best solutions for solving specific HR challenges within the ServiceNow ecosystem.
- Apply data-driven decision-making to propose enhancements, track success metrics, and ensure continuous improvement of HR service delivery.
- Act as the bridge between technology and business-aligning ServiceNow HRSD solutions with strategic HR initiatives.
- Ensure best practices in configuration, workflow management, scripting, transform maps, table management, SLAs, email notifications, agent workspace, and analytics dashboards.
- Contribute to governance standards, documentation, and ongoing system maintenance.
- Maintain a proactive and collaborative approach in a fast-paced and ambiguous environment with multiple priorities.
Mandatory Skills And Qualifications
- ServiceNow Certified Implementation Specialist - HRSD (CIS-HRSD) is required.
- Bachelor's Degree in Computer Science, Information Systems, Business Administration, or a related field. Master's Degree is a plus.
- Strong understanding of HR domain processes and how digital transformation can streamline HR operations and employee services.
- Familiarity with IVR integrations and Employee Document Management functionalities is a strong advantage.
Solid Foundation In Configuring
- ServiceNow forms and workflows
- Business rules and client/server scripts
- Service maps and integrations via web services (REST/SOAP)
- Transform maps and data loads
- Performance analytics and reporting tools
- Knowledge of HR analytics, dashboards, and satisfaction metrics to assess and enhance service performance.
Preferred Certifications And Skills
- Certifications in Project Management (e.g., PMP, Agile) and HR Functional Areas (e.g., SHRM-CP, PHR/SPHR) are preferred.
- Strong problem-solving and stakeholder management skills.
- Outstanding communication, facilitation, and interpersonal skills.
- Ability to manage multiple tasks and priorities under pressure.
- Positive attitude with a growth mindset and ability to thrive in dynamic environments.
(ref:hirist.tech)
